Relay Technologies - Senior Operations Account Manager
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Requirements
• Aim with Precision: You define problems clearly and measure your impact meticulously. • Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. • 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. • All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. • People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. • Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we. • If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect. • Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
Responsibilities
• You take pride in being dependable, calm, and highly effective in complex operational environments. • You thrive under pressure and love solving problems • You like being close to the detail rather than managing from a distance — understanding what is happening on the ground, untangling issues quickly, and improving the system behind them. • You are comfortable operating between demanding clients and busy internal teams, and you know how to stay credible, structured, and constructive under pressure. • You are naturally process-minded: when something breaks, you do not just fix it once — you look for the root cause and improve the workflow so it does not keep happening. • You build trust through consistency and clarity. Clients feel heard when they work with you, even when the message is difficult. • You are an excellent communicator and can switch easily between external client conversations and internal coordination without losing nuance. • 5+ years of experience in an operational, account management, or client-facing role within logistics, supply chain, cross-border e-commerce, or related environments. • Strong operational judgement and a high tolerance for ambiguity — you can triage, communicate clearly, and move issues forward when things do not go to plan. • A sharp eye for detail, paired with a practical bias for action. • Strong cross-functional coordination skills, with the ability to work effectively across commercial, operations, finance, and customer-facing teams. • A structured communication style, whether in day-to-day updates, incident management, or formal escalations.
Benefits
• Generous equity, richer than 99% of European startups, with annual top-ups to share Relay’s success. • Private health & dental coverage, so comprehensive you’d need to be a partner at a Magic Circle law firm to match it. • 25 days of holidays. • Enhanced parental leave. • Located in Shoreditch, our office set-up enables the kind of in-person interactions that drive impact. We work 4 days on-site, with 1 day remote. • Hardware of your choice. • Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more). • Fast and Focused Hiring Process • 1. Talent Acquisition Interview — 45 min • 2. Hiring Manager Interview — 60 min • 3. Case Study — 90 min • 4. Culture & Team Fit Conversation — 30 min • 5. Decision and offer within 48 hours; our process mirrors our pace of work.
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