Pacvue - Director, Account Management Lead
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Requirements
• 10+ years of experience in Account Management, Client Success, or Consulting, including demonstrated leadership of teams and ownership of enterprise-level revenue targets. • Proven experience working with large enterprise clients and managing high-stakes partnerships. • Experience with assigned Sales or Revenue targets, and the proven ability to consistently meet and exceed goals. • Highly analytical with the ability to interpret complex data, extract actionable insights, and drive strategic decision-making. • Exceptional communication and presentation skills, with the ability to effectively influence executive-level audiences. • Strong problem-solving skills and the ability to prioritize and manage multiple competing priorities. • A strategic thinker who can proactively identify opportunities for growth and continuously improve client outcomes within a defined book of business. • Comfortable with change and capable of thriving in a fast-paced, dynamic environment.
Responsibilities
• Client Relationship Management: • Lead a team of account managers to drive customer satisfaction and increase Pacvue adoption • Serve as the primary point of contact for partners, fostering strong, trust-based relationships. • Build and nurture long-term, high-value partnerships that drive both client success and Pacvue’s revenue growth. • Act as a strategic consultant to clients, offering expert guidance on eCommerce best practices, performance optimization, and ways to get the most value out of the Pacvue software suite. • Strategic Planning & Consultation: • Analyze client data to uncover insights and opportunities for improvement, leveraging Pacvue's platform to recommend solutions that align with the client's business objectives. • Partner with clients on joint strategy sessions, presenting data-driven recommendations and leading the development and execution of eCommerce strategies, defining the frameworks that guide both client and internal teams • Identify areas for up-sell and cross-sell opportunities within existing accounts to drive revenue growth and unlock new business. • Execute Business Reviews • Routine Retention and Expansion forecasting with exceptional Enterprise Pipeline Rigor • Cross-Functional Collaboration: • Partner with internal teams, including Sales, Customer Success, Product, and Marketing, to advocate for client needs and ensure seamless service delivery. • Partner with senior leadership to shape the strategic direction of the account management function, influencing product roadmap priorities and long-term business decisions. • Own the full performance and strategic direction of the account management function, including multi-year revenue targets, team development, and decisions with up to five years of organizational impact. • Performance & Reporting: • Regularly track and report on client performance, providing analysis and actionable recommendations to drive improved results through Pacvue. • Monitor key performance indicators (KPIs) to ensure client success, using data insights to proactively suggest adjustments to strategies or channel mix. • Prepare and deliver presentations to executive-level audiences, influencing decisions and securing buy-in on new strategies or growth initiatives within your client portfolio. • Client Advocacy & Growth: • Be a passionate advocate for client success within Pacvue, ensuring their needs and challenges are met with the highest level of service and support. • Continuously look for ways to help clients maximize the value of Pacvue’s tools and technology to enhance their eCommerce advertising results. • Effectively negotiate and sign contracts for renewals or expansion opportunities within your book of business.
Benefits
• Flexible Paid Time Off • Paid Holidays and Floating Holidays • Medical, Dental, Vision, FSA, HSA with employer contribution, Life Insurance and Pet Insurance • 401k with Employer Match • Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization • Paid Parental Leave • Company-subsidized membership to Wellhub and Peloton • Fertility and family-building support through Carrot • The annual OTE (On-Target Earnings) range for this position is $240,000-$270,000+. The actual OTE will vary based on the candidate’s experience, skills, and qualifications, as well as internal equity and market data for their location. This role includes a base salary and performance-based variable compensation, with full details to be shared during the recruitment process.
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