Arine - Bilingual Clinical Pharmacist (Temp-to-Hire)
Requirements
• Doctor of Pharmacy (PharmD) from an accredited college/university • Licensed Pharmacist and in good standing (multiple state licenses are a plus) • Bilingual fluency in English and either Spanish, Mandarin or Cantonese. Must be comfortable speaking to patients in that language regarding their medications and healthcare • Knowledge of CMS quality measures, Star Ratings, HEDIS metrics, and Medicare Part C and Part D medication measures • Knowledge of chronic disease states across multiple therapeutic areas (e.g., cardiology, pulmonology, endocrinology, behavioral health), including management of patients with polypharmacy • Knowledge of prescription and non-prescription drugs and drug products and their indications, efficacy, dosage, mechanisms of action, major contraindications and potential side effects • Ability to review and assess the appropriateness of prescriptions, considering the influence of patient age, sex, concomitant disease states, concurrent drug therapy, foods, and diagnostic procedures on drug activity and disposition • Ability to engage with patients, promote adherence, and apply motivational interviewing and counseling techniques • Excellent written and oral communication skills, with the emotional intelligence to build rapport, navigate sensitive interactions, and remain patient-focused • Experience working with patients of different cultural, religious, and socio-economic backgrounds • Demonstrated reliability, accountability, and follow-through • High attention to detail with a strong commitment to documentation accuracy • Comfort working in a metrics-driven environment where outcomes and quality are tracked • Ability to work independently - applying sound judgment, organizing and prioritizing competing responsibilities, and meeting deadlines with minimal oversight • Ability to work effectively within a team, foster effective working relationships, and build consensus • Openness to coaching, feedback, and continuous learning • Ability to adapt and thrive in a fast-paced environment, managing multiple Medicare measures and clinical priorities while navigating evolving workflows and technologies • Knowledge of local, state, and federal regulatory requirements related to areas of functional responsibility • Strong computer skills, including proficiency in Google Workspace and Mac (Apple) environment, with comfort using collaboration and contact-center tools such as Slack and Five9, navigating multiple browser-based systems simultaneously, utilizing keyboard shortcuts, maintaining a high typing speed (WPM), and performing basic technical troubleshooting to stay productive in a phone-based environment • Willingness and ability to obtain registered pharmacist license in other states, as needed • Ability to work 40 hours/week (within company operating hours of Monday-Friday, 6AM-6PM Pacific Time, with up to two rotating Saturday shifts/month) • Nice-to-Haves: • Experience in an ambulatory care setting, particularly in chronic disease management (e.g., diabetes, cardiovascular disease, behavioral health) • Inpatient, hospital, or emergency department pharmacy experience with direct patient and provider interaction • Experience working with geriatric populations or in long-term care settings • Prior experience performing MTM services with various MTM platforms • Experience working in a health plan, Pharmacy Benefit Manager (PBM), Accountable Care Organization (ACO), or managed care pharmacy setting • Experience in a high-volume healthcare or pharmacy setting (e.g., retail, community, or metrics-based call center environment) • Board certification in a specialty area • PGY1 residency in Community-based or Managed Care Pharmacy; PGY2 residency in Ambulatory Care, Geriatric Care, Emergency Medicine, or Health-System Pharmacy Administration • Prior experience working in a remote or virtual healthcare environment • Experience with other electronic medical records • An established private work area that ensures information privacy • Reliable internet capable of low latency with the ability to carry video and voice calls without breaking up • This role is remote, but you will be required to come to on-site meetings multiple times per year. This may be in the interview process, onboarding, and team meetings • Ability to pass a background check • Must live in and be eligible to work in the United States
Responsibilities
• Evaluate, assess, and document patient data in Arine’s software platform and other programs, prepare written reports, and provide oral reports concerning patient care and team progress • Complete efficient and thorough medication review and/or adherence counseling appointments • Review completed medication reviews and counseling by other Virtual Pharmacist users, as assigned • Staff various clinical shifts and work with automation and new technology • Respond to questions by patients, providers, and other professional personnel and team members • Participate in process improvement meetings to help achieve efficient workflows • Communicate effectively in both written and oral formats and provide daily sign-out when applicable • Follow-up with clinics, providers, pharmacies, and patients to resolve patient issues and concerns in a timely manner • Develop intervention strategies to optimize medication utilization, achieve quality measures, and other established goals • Identify opportunities for improvement regarding workflow processes and Arine’s software platform • Assist with obtaining referrals and authorizations • Guide and help oversee other Clinical Care team members • Orient new Virtual Pharmacist users to workflows and the Virtual Pharmacist • Evaluate and help develop clinical algorithms • Comply with all company policies and state and federal rules and regulations • All staff at Arine are expected to be part of its Information Security Management Program and undergo periodic training on Information Security Awareness and HIPAA guidelines. Each user is responsible to maintain a secure working environment and follow all policies and procedures. Upon hire, each person is assigned and must complete trainings before access is granted for their specific role within Arine.
Benefits
• Outstanding Team and Culture - Our shared mission unites and motivates us to do our best work. We have a relentless passion and commitment to the innovation required to be the market leader in medication intelligence. • Outstanding Team and Culture - • Making a Proven Difference in Healthcare - We are saving patient lives, and enabling individuals to experience improved health outcomes, including significant reductions in hospitalizations and cost of care. • Making a Proven Difference in Healthcare - • Market Opportunity - Arine is backed by leading healthcare investors and was founded to tackle one of the largest healthcare problems today. Non-optimized medications therapies which cost the US 275,000 lives and $528 billion annually. • Market Opportunity - • Dramatic Growth - Arine is managing more than 18 million lives across prominent health plans after only 4 years in the market, and was ranked 236 on the 2024 Inc. 5000 list and was named the 5th fastest-growing company in the AI category. • Dramatic Growth - • This position is temp-to-hire for an expected duration of 6 months, with the possibility of extension or conversion to a permanent role based on performance and business needs. Throughout the temporary period, you will receive full benefits starting from day one. • Our Clinical Care team operates within a seasonal business cycle, and we want candidates to have a clear picture of what to expect. During peak season (May through early December), our team plays a vital role in supporting business operations. Workload and scheduling demands increase during this time, and time off may be limited. Optional overtime may also be offered to meet business needs. Each year, the Clinical Care department observes a holiday shutdown of approximately 2–3 weeks between late December and early January. Please note that while Arine remains operational, the Clinical Care department is closed during this period. Following the shutdown, the team transitions back to full capacity on a modified schedule through February, during which some shifts or hours may differ from standard operations. We value transparency and encourage candidates who thrive in dynamic, seasonal environments to apply. • The posted range represents the expected hourly rate for this position and does not include any other potential components of the compensation package, benefits, and perks. Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria. The hourly pay rate for this position is: $57-65/hour.
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