second-nature - Resident Insurance & Compliance Solutions Advisor

• Licensed Insurance Agent Support • Provide high-touch support to residents and property management companies regarding the Second Nature Insurance program with empathy and professionalism, including discussion of coverage details and claim status. • Respond to escalated inquiries from renters and property managers about the Second Nature Renters Insurance Program. • Explain coverage terms, policy exclusions, and lease compliance requirements clearly and within regulatory bounds. • Guide users through the claim process, including follow-up with adjusters and documentation coordination. • Review third-party policies while ensuring consistent lease adherence • Use Salesforce, Slack, and internal tools to document interactions, escalate issues, and improve workflows. • Compile claim information and supporting documentation to ensure accurate and timely claim submissions. • Manage claim escalations and collaborate with third-party insurance partners to ensure timely resolution. • Identify trends in customer inquiries and claims to proactively recommend process or product improvements. • Collaborate with cross-functional teams including Product, Operations, and Vendor Management to improve processes and enhance the customer experience. • Educate customers on the claims process, coverage details, and eligibility requirements. • Participate in training sessions and quality assurance programs to continuously improve product knowledge and service delivery. • Maintain service level agreements (SLAs) and deliver high-quality support while balancing efficiency and customer satisfaction. • Business Registration & Compliance Support • Assist clients with establishing legal business entities (LLCs, corporations, etc.), including preparing and filing formation documents with the appropriate state agencies. • Manage the end-to-end process of obtaining and renewing business and insurance licenses across multiple jurisdictions, ensuring accuracy and timeliness. • Monitor regulatory requirements and maintain compliance calendars for license renewals, annual reports, and other filings. • Serve as the primary point of contact for clients and third-party vendors regarding entity formation, licensing updates, and filing status. Provide responsive, professional support via email, phone, and virtual meetings. • Accurately enter entity data into internal systems and government portals to support LLC formation and state registrations. • Maintain filing logs and digital records across all U.S. states to monitor compliance deadlines and progress. • Conduct quality control checks to ensure data integrity and regulatory compliance. • Liaise with internal stakeholders, registered agents, and legal partners to track, obtain, or correct documentation. • Generate reports and assist in annual renewal, amendment filings, and recordkeeping. • Compliance accuracy: Maintain a 100% on-time filing rate for business registrations and license renewals. • Customer satisfaction: Achieve (CSAT) score at or above team benchmark within the first quarter by delivering clear, empathetic guidance on coverage, claims, and entity formation questions. • Process improvement: Identify and propose at least 2-3 workflow or product improvements in the first 6 months based on recurring trends in customer inquiries or claims data. • Have a quiet, professional, distraction-free environment in which to complete your work • Have access to your own reliable high-speed internet connection • Attend our bi-annual in-person company meetings (Second Nature will reimburse the cost of your business travel per company guidelines)