element451 - Enablement Lead

• 2–6 years in customer enablement, implementation consulting, onboarding, training, or adoption-focused CS roles • Strong facilitation and training skills (comfortable leading sessions with diverse stakeholders) • Familiarity with CRM/marketing automation concepts; higher-ed enrollment ops context is a major plus • Ability to translate technical concepts into practical workflows for non-technical teams • Organized and proactive: you track commitments, follow through, and keep customers moving • Bonus: experience with AI workflows/agent concepts and how to drive responsible adoption • HOW WE MEASURE SUCCESS • Adoption readiness at go-live: customers feel confident operating day-to-day • Early adoption indicators: strong usage of key workflows in first 30–60 days • Training effectiveness: fewer “how do we…” issues post-launch, higher self-sufficiency • Customer satisfaction: enablement CSAT / feedback from stakeholders • Content impact: enablement assets reused and reducing repeat questions • WHAT THIS ROLE IS NOT • Not the owner of the implementation timeline or program plan (that’s the Implementation Architect) • Not an integrations build role (you can speak to concepts, but don’t own data connections) • Not a passive trainer—you coach, reinforce, and drive behavior change