lendbuzz - Servicing Instructional Designer

Remote1w ago

Remote Mid WW Fintech Instructional Designer Training Development Instructional Design Outreach Regulatory Compliance

Requirements

• Minimum of 3 years experience in training and development/instructional design, preferably in auto finance or financial services industry. • Familiarity with consumer debt collection regulatory compliance requirements preferred. • Excellent presentation, communication, and interpersonal skills. • Strong organizational and project management abilities. . • Excellent written and verbal communication skills • Creativity and ability to develop engaging visual content • High level of integrity • Strong sense of teamwork, yet able to work independently • Self-motivated and able to work with minimal supervision • Works well in fast pace, high-volume environment • Excited by the idea of constant change, you are comfortable being uncomfortable • Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds. • Compassion is a strength. We care about our customers and look to build long-term relationships with them. • Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible. • Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions. • Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity. • If you believe these things too then we would love to hear from you! • Background Checks

Responsibilities

• Design, develop, and maintain training materials, including presentations, reference materials, and SOPs applicable to auto finance operations. • Maintain expert knowledge of information delivered, acting as a subject matter expert for our team members. • Conduct training needs assessment to identify knowledge gaps and development opportunities within the team. • Evaluate the effectiveness of training programs through feedback, testing, and performance metrics • Ensure all training materials and programs comply with industry regulations and company policies. • Act as a co-facilitator or primary backup trainer for onboarding and continuing education sessions • The unique ability to sit focused and build technical training content, then easily pivot into an enthusiastic, high-energy live presenter • Ability to manage multiple small-to-medium design projects simultaneously. • A Note on Recruiting Outreach • We’ve been made aware of individuals falsely claiming to represent Lendbuzz using lookalike email addresses (eg @lendbuzzcareers.com). Please note that all legitimate emails from our team come from @lendbuzz.com. We will never ask for sensitive information or conduct interviews via messaging apps.