legionhealth - Lead Conversion Specialist

• Answer inbound calls and texts from new patient leads with clear, accurate, and timely communication • Make outbound calls and send texts throughout the day to follow up with new leads and get them booked • Convert leads into scheduled appointments by guiding patients through the next steps, answering common questions, and reducing drop-off • Schedule and reschedule appointments, including managing missed appointments and helping patients get back on the calendar quickly • Triage intake-related issues that arise before the first visit (e.g., scheduling conflicts, basic onboarding questions, communication gaps) and escalate as needed • Provide compassionate, high-quality support with a strong focus on patient trust and satisfaction • Maintain clean, consistent documentation of patient interactions so nothing falls through the cracks • Track follow-ups and next steps to ensure each lead receives timely outreach and a clear outcome (booked, not a fit, no response, etc.) • Identify recurring lead objections or friction points and share feedback to improve scripts, workflows, and conversion rates • Work closely with internal teams to resolve issues quickly and keep the intake process moving • Maintain a reliable, high-speed internet connection for smooth and consistent communication • Always aim to deliver the best experience possible for our patients • 🏆 You’ll Be Successful If You Are… • Proficient in spoken and written English • Comfortable being on the phone consistently and communicating with confidence via call + SMS • Warm, calm, and empathetic—especially when speaking with patients who may be anxious or overwhelmed • Highly organized, with strong follow-through and the ability to manage multiple conversations at once • Comfortable in a fast-paced, ever-evolving startup environment where processes improve frequently • Detail-oriented and consistent with documentation and status tracking • Able to stay firmly within a non-clinical scope while partnering effectively with clinical/ops teams • Motivated by outcomes (appointments booked, fast response times, reduced drop-off) without sacrificing patient experience