constructor - Team Lead Customer Success - Southern Europe
Requirements
• French is a must for this role; and additional languages are welcome bonuses. • Based in EMEA, ideally in Southern Europe. • At least three years leading teams, with a minimum of three direct reports. • At least five years managing enterprise customer relationships in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role. • Experience building trusted relationships with stakeholders ranging from technical teams and product leaders to Ecommerce Directors, VPs, and C-level executives. • Strong executive presence and the confidence to lead strategic customer conversations, including QBRs and EBRs. • Strong influencing and stakeholder-management skills, including the ability to create momentum without direct authority. • Strong problem-solving skills, intellectual curiosity, and the ability to learn quickly in a fast-moving, technically sophisticated environment. • Experience in ecommerce, digital commerce, search, product discovery, or a related field is highly valued.
Responsibilities
• Leading, coaching, and developing a team of Customer Success Managers across Southern Europe, with a focus on the main markets of France and Spain (and other Southern European countries) • Ensuring customers successfully go live and continue to see measurable value from Constructor's product. • Building and enabling your team to build trusted relationships across complex enterprise organizations: from engineers, data, and product teams to Heads and Directors of Ecommerce, Digital, Product, and Technology, up to VP and C-level executives. • Translating technical concepts, product capabilities, and performance data into clear business value connecting Constructor's work to outcomes like conversion, revenue, customer experience, and operational efficiency. • Implementing and iterating on scalable processes and best practices to support team growth. • Acting as an escalation point for complex customer challenges and leading from the front when hands-on engagement is required.
Benefits
• A competitive compensation package including stock options • Fully remote team - choose where you live • Work from home stipend! We want you to have the resources you need to set up your home office • Apple laptops provided for new employees • Training and development budget for every employee, refreshed each year • Parental leave for qualified employees • Work with smart people who will help you grow and make a meaningful impact • Diversity, Equity, and Inclusion at Constructor
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