creatoriq - Director, Customer Success

London, England, United Kingdom - Hybrid£98k - £120k+ Equity3w ago

In Office Director EMEA Mental Health Software Director of Customer Success Customer Success Account Management Team Management Coaching Media Relations

Requirements

• 8+ years of experience leading Enterprise Customer Success, Strategic Account Management, or related customer-facing teams within SaaS, MarTech, AdTech, Social Media Technology, or Creator Marketing organizations. • Proven experience leading Enterprise Customer Success or Strategic Account teams with responsibility for retention, renewals, expansion, customer growth, and portfolio performance. • Demonstrated success developing and leading high-performing Customer Success Professionals and Managers while fostering a culture of accountability, collaboration, and continuous improvement. • Strong executive presence with experience advising senior stakeholders, including CMOs, Heads of Influencer Marketing, Heads of Social, VPs, and other senior business leaders. • Strong commercial acumen with ownership of retention, revenue growth, forecasting, and strategic customer outcomes. • Experience managing strategic enterprise customer relationships, executive business reviews, complex escalations, and high-impact customer risk situations. • Ability to independently lead cross-functional initiatives and influence outcomes across Sales, Product, Marketing, Professional Services, and Support teams. • Direct experience within influencer marketing, creator economy, creator technology, social media technology, MarTech, or a closely related industry strongly preferred. Candidates from creator marketing platforms, social/creator agencies, or brand-side creator marketing organizations are especially encouraged to apply. • Demonstrated understanding of creator marketing trends, influencer strategy, measurement frameworks, and the evolving creator economy landscape. • Proficiency with CRM platforms (Salesforce preferred) and experience leveraging AI tools to improve productivity, customer insights, forecasting, operational efficiency, and customer engagement. • Excellent communication, presentation, and stakeholder management skills. • Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow.

Responsibilities

• Lead, coach, and develop a team of Customer Success Professionals while fostering a culture of accountability, performance, and customer-centricity. • Own portfolio performance across EMEA, driving customer retention, growth, forecasting accuracy, risk mitigation, and long-term customer success. • Build trusted relationships with executive stakeholders and help enterprise brands maximize the impact and maturity of their creator marketing programs. • Partner closely with Sales, Product, Marketing, Professional Services, and Support to advocate for customer needs and influence strategic business outcomes. • Apply industry knowledge and market insights to help customers evolve their creator marketing strategies and achieve measurable business outcomes. • Serve as a senior leader within the EMEA organization, driving escalations, operational priorities, organizational development, and cross-functional initiatives. • People: work with talented, collaborative, and friendly people who love what they do. • Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us. • Work/life harmony: 25 days vacation, floating and set holidays, wellness allowance, and paid parental leave. • Stock options as part of our equity-sharing program. • Healthcare coverage, encompassing mental health, physical therapies, dental, vision, cancer coverage, and more. • Comprehensive perks program providing stipends for wellness, cell phone and internet, home office setup, mental wellness, professional development, plus occasional company-funded meal opportunities throughout the year.

Benefits

• £98K – £120K • Offers Equity • Offers Bonus • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Prefer Not to Say • or drag and drop here • Provide an example of a creator or influencer program you personally advised a brand on? What was the objective, what did you recommend, and how was success measured? • Tell us about the largest Customer Success, Account Management, or Client Success team you've directly led, including your responsibilities for performance management, team development, and organizational growth. • What retention, renewal, expansion, NRR/GRR, forecasting, or portfolio performance metrics have you directly owned in your most recent role? Please include the size of the portfolio and your level of accountability. • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the Black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran