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Jobs(26,572)/Director of Customer Success Role(182)/radiant (25) - Director, Social Media & Technical Communications
radiant

radiant - Director, Social Media & Technical Communications

London, England, United Kingdom+ Equity3mo ago
In OfficeDirectorEMEAInsuranceCybersecurityDirector of Customer SuccessB2BCalendar ManagementExecutive SupportStorytellingMedia Relations

Requirements

• You have 7–10+ years of experience in B2B technology communications, social media, content, executive communications, PR, thought leadership, or a closely related function. • You have worked in technical markets and can show that you understand how to communicate complex products, platforms, or infrastructure to sophisticated audiences. • You are an exceptional writer with strong editorial judgment. • You are social-native, not social-adjacent. You understand hooks, formats, timing, voice, audience behavior, and what makes technical content travel. • You are deeply resourceful. You do not wait to be handed opportunities. You find them, qualify them, pursue them, and keep the machine moving. • You are creative with language, formats, and tools. • You are commercially aware. You understand that social and communications should support brand, category creation, executive visibility, partner credibility, recruiting, customer confidence, and pipeline influence. • You are highly autonomous. You need direction, context, and access - not constant supervision. • IDEAL BACKGROUND • The strongest candidates may come from high-growth B2B technology companies, AI infrastructure, cloud, cybersecurity, developer tools, data infrastructure, enterprise software, telecom, semiconductors, or technical agencies with deep B2B experience. • Agency experience can be valuable if you have been hands-on with technical storytelling and executive communications. Big-company experience can be valuable if you have also operated with startup speed and ownership. • What matters most is quality of output, technical curiosity, taste, velocity, and judgment. • THIS ROLE IS NOT • This is not a maintenance role. • This is not a role for someone who only manages calendars, routes approvals, or posts pre-written updates. • This is not a traditional PR role or media relations role. • This is not a generic social media role focused on lightweight engagement. • We are looking for someone who can build a communications engine around a complex technical company - someone who can find the story, sharpen the point of view, create the content, and push the company into the right conversations.

Responsibilities

• Health & Wellbeing: we want everyone to feel healthy and happy, so we offer private medical insurance via Bupa. • Cycle to Work Scheme: we're committed to building a sustainable business, so we encourage cycling to work. • Gympass subscription to a variety of gyms and wellbeing apps • Participation in the company shares program • Enhanced parental pay & leave • Diversity, Equality, Inclusion and Belonging

Benefits

• What sets us apart is our blend of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to thrive. • Here are just some of the great things you can expect from us: • 25 days of annual leave • A culture that emphasises results over hierarchy, process & ego: we place great emphasis on the quality, ingenuity and creativity of work. • Open communication, regular feedback: we value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and a growth mindset makes us better together.

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