annaautismcare - Senior Salesforce Administrator
Requirements
• 4+ years of hands-on Salesforce Administration experience in complex orgs • Demonstrated ability to work US Eastern Time hours (approx. 9 PM – 6 AM Manila time, including DST shifts) for contracted coverage windows • Deep expertise in Salesforce Flow (advanced), permission models & security architecture, data modeling and schema design, and change management across sandboxes • Experience working with Salesforce managed packages, ideally OEM products • Salesforce Administrator Certification required; Advanced Admin or Platform App Builder strongly preferred • Strong debugging and root-cause analysis skills • Experience supporting Salesforce integrations (REST APIs, middleware, or vendor-managed integrations) • Demonstrated AI fluency — comfort using Claude or similar tools daily for debugging, documentation, and workflow design • Excellent written documentation and communication skills; ability to operate independently and make sound technical decisions • Prior experience with Lumary, Salesforce Health Cloud, or healthcare-focused Salesforce implementations • Understanding of healthcare service workflows, compliance considerations, and data sensitivity; comfort operating in regulated environments with strict access and audit requirements • Experience in healthcare services, behavioral health, or care delivery organizations • Exposure to Apex (reading/debugging), SOQL, and Salesforce deployment tools • Experience supporting multi-org or multi-brand Salesforce environments • Familiarity with OEM product constraints and release management • If you don't meet every preferred qualification, we still encourage you to apply. Your unique perspective might be exactly what we need. • You are a deeply technical Salesforce owner who treats the platform like a product, not a queue. You're fluent in the unglamorous things that make regulated systems trustworthy — permission architecture, validation frameworks, release discipline — and equally strong at translating business questions into schema and automation. You're energized by owning a system end-to-end in a fast-scaling healthcare company, and by working at a company that expects AI to be part of how you work, not a threat to it.
Responsibilities
• SALESFORCE & LUMARY PLATFORM OWNERSHIP • Own day-to-day administration of Salesforce (Enterprise) with Lumary-managed packages and OEM constraints • Configure and maintain complex objects, record types, page layouts, dynamic forms, flows, validation rules, and permissions within Lumary's data model • Understand and work within Lumary package limitations, upgrade paths, and dependency constraints without breaking managed components • Act as the technical owner for Lumary releases, sandbox testing, regression testing, and production deployments • AUTOMATION & SYSTEM LOGIC • Design, build, and maintain advanced Salesforce Flows (record-triggered, screen flows, scheduled flows) • Replace legacy workflow/process builder logic with optimized Flow-based automation • Implement robust error handling, logging, and guardrails to prevent data corruption • Partner with developers when Apex is required, but independently handle 90%+ of automation via configuration • DATA ARCHITECTURE & INTEGRITY • Own Salesforce data model health: relationships, indexing strategy, field usage, and scalability • Design and maintain data validation frameworks to ensure clinical, billing, and operational data accuracy • Manage data imports, exports, and transformations using tools such as Data Loader and Workbench, accounting for PHI sensitivity • Lead deduplication strategies and data quality monitoring • SECURITY, COMPLIANCE & ACCESS CONTROL • Implement and maintain role hierarchies, permission sets, permission set groups, sharing rules, and field-level security • Ensure Salesforce configuration aligns with HIPAA-compliant workflows (least privilege, auditability, access traceability) • Partner with leadership to support audits, internal controls, and compliance reviews • Manage login security, MFA enforcement, session settings, and connected app access • INTEGRATIONS & SYSTEM OPERATIONS • Support and monitor integrations between Salesforce/Lumary and external systems (e.g., EHR, billing, scheduling, reporting tools) • Troubleshoot integration failures using logs, debug tools, and data inspection • Coordinate with vendors and internal engineers on API-based workflows and data syncs • REPORTING & INSIGHTS • Build and maintain advanced reports and dashboards for operational, clinical, and leadership use • Ensure reporting accuracy given Lumary's managed objects and relationships • Partner with stakeholders to translate business questions into reliable Salesforce analytics • STAKEHOLDER ENABLEMENT • Act as a technical advisor to operations, clinical teams, and leadership • Translate complex requirements into scalable Salesforce solutions • Create clear documentation for system behavior, data definitions, and admin processes • Provide tier-2/3 support for escalated Salesforce issues • Partner with internal technology teams on AI-driven capabilities — surfacing Salesforce/Lumary data to agentic workflows and identifying where AI reduces admin toil
Benefits
• $12 – $15 USD per hour (based on experience and certifications) • Guaranteed Retainer • 80 hours per month minimum, billed monthly whether fully utilized or not • Additional hours billed at the same rate; pre-approval required above 100 hours/month • Engagement Type • Independent contractor — remote, with core availability during US Eastern hours • At ANNA, we are working to transform autism care by combining rigorous clinical training, compassionate family-centered practice, and neurodiversity-affirming approaches. Our Naturalistic Developmental Behavioral Intervention (NDBI) model supports each child's strengths through play-based, developmentally informed care. • As our Senior Salesforce Administrator, you'll own the platform that connects referrals, clinical delivery, and business operations — the system our teams rely on every day to get children into care faster. • You can learn more about us here: https://annaautismcare.com/about-us/ • Location: Remote, (Philippines) — hourly contract with core availability during US Eastern Time hours • ANNA Autism Care | Senior Salesforce Administrator
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