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Jobs(26,636)/Product Manager Role(638)/moneyboxapp (19) - Product Manager - Transfers & Payments
moneyboxapp

moneyboxapp - Product Manager - Transfers & Payments

London - Hybrid+ Equity3w ago
In OfficeMidEMEAFintechPaymentsProduct ManagerFundraiserScope ManagementRisk ManagementStakeholder ManagementBack-end

Requirements

• 3+ years’ experience in Product Management, ideally delivering digital customer experiences that improve conversion, engagement, retention, or customer understanding. • Strong customer and product judgement, with the ability to understand customer needs, break down complex problems, and turn them into useful product experiences. • Strong analytical capability, with confidence using data, research, and customer insight to identify opportunities, define success metrics, and make evidence-led product decisions. • Experience working closely with Engineering and Design teams to define requirements, make trade-offs, and deliver high-quality customer-facing products. • Strong communication and stakeholder management skills, with the ability to explain problems, decisions, risks, and recommendations clearly to different audiences. • Good judgement in a regulated or complex environment, with an understanding of the importance of customer trust, risk management, and good customer outcomes. • High ownership and curiosity, with a proactive approach to driving work forward and a willingness to build knowledge of pensions, retirement, and long-term financial planning. • Experience in fintech, financial services, wealth, payments, transfers, or another regulated environment. • Experience with experimentation, funnel optimisation, behavioural insight, or product-led growth. • Our Commitment to DE&I: • At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make. We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potential • Working Policy: • We have a hybrid policy that includes 2 days from our London office and 3 from home. If the role states it is either hybrid or remote candidates must be based within the UK. • Visa Sponsorship: • At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications. • Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance. • By sending us your application you acknowledge and agree to Moneybox using your personal data as described below. • We collect applicants’ personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally.We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. • If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. • If you would like to reach us then please email: [email protected] • If you would rather we did not keep your details on file, you can contact us at: [email protected]

Responsibilities

• Own and maintain the Payments & Transfers roadmap, working with the Head of Core Product to ensure priorities are clearly linked to customer needs, business goals, and product strategy. • Identify, frame, and prioritise customer problems, using data, research, customer feedback, operational insight, and commercial context to decide where the team should focus. • Lead product discovery for new opportunities, exploring customer needs, possible solutions, risks, dependencies, and success measures before moving into delivery. • Define clear product requirements, user stories, acceptance criteria, customer outcomes, and success metrics so Engineering, Design, and wider stakeholders are aligned on what we are building and why. • Work closely with Engineering and Design throughout delivery, making trade-offs, unblocking decisions, managing scope, and ensuring the team delivers high-quality customer experiences. • Improve key parts of the Moneybox Payments & Transfers experience, including how customers set up payments, transfer, contribute, understand their progress, and stay engaged over time, plus the back-end operational systems that support these experiences. • Partner with Compliance, Legal, Operations, Marketing, Insight, and Customer Support to ensure product changes are compliant, operationally robust, clearly communicated, and designed with good customer outcomes in mind. • Monitor product performance and customer behaviour, using insight to identify opportunities to iterate, optimise, and improve the experience over time. • Communicate clearly with stakeholders, sharing priorities, progress, decisions, risks, trade-offs, and results in a way that keeps teams aligned.

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