PolyAI - Staff Product Designer

London, United Kingdom+ Equity2mo ago

In Office Staff EMEA Artificial Intelligence Software Product Designer Product Manager Storytelling Partnership Development Coaching Cross-functional Collaboration Mentoring

Requirements

• Multi-Disciplinary Expertise: Strong skills in UI, UX, and visual design, with a proven track record of crafting functional yet delightful customer experiences. Comfortable working through complex flows, creating engaging interfaces, and storytelling through visuals and prototypes. • Multi-Disciplinary Expertise: • AI: Curiosity about AI and emerging technologies; Championing AI Native Workflows: Proven ability to leverage AI for design acceleration and a track record of introducing AI-native workflows and tooling to elevate the design team's efficiency and craft. • Data-Informed Design: Your design work is deeply rooted in ideation, experimentation and evidence, ensuring that recommendations are always backed by data. • Data-Informed Design: • Comfortable with Ambiguity: Able to work at speed while maintaining high-quality and thoughtful solutions; driving clarity from complexity and ambiguity. • Comfortable with Ambiguity: • Balances User and Business Needs: Equally focused on user experience and business objectives, ensuring that design solutions meet both criteria effectively. • Balances User and Business Needs: • Strong Communicator and Facilitator: An outstanding communicator who can bring people together, build strong relationships, and gain alignment across teams. Inspires through design and narrative. • Strong Communicator and Facilitator: • Mentorship Experience: Experienced in mentoring Product Designers, providing guidance that enables them to learn, grow, and progress in their careers. • Cross-Functional Collaboration: Builds strong relationships with cross-functional partners, developing best practices for engagement and collaboration across the organisation. • Cross-Functional Collaboration: • Industry Knowledge: Strong knowledge of Conversational AI and Enterprise Platforms, with the ability to apply this expertise to deliver impactful design solutions. • Industry Knowledge: • Embedded Team Experience: Experienced in being deeply embedded within a development team, working with a light touch from the Product Manager to deliver high-quality outcomes.

Responsibilities

• Lead, coach and grow a high-performing Product Design team, developing designers at all levels. • Build an inclusive, high-performance design culture focused on craft, impact and continuous improvement. • Own hiring, organisational design, performance management and succession planning for the Product Design function. • Set the long-term vision for Product Design and ensure it aligns with company strategy. • Partner closely with Product, Engineering and Executive Leadership to influence company priorities and product direction. • Ensure design is represented early in strategic decision making and product planning. • Drive exceptional design quality across every customer experience. • Establish clear standards for UX, interaction design, visual design, content and accessibility. • Champion a cohesive design language and evolve the company-wide design system. • Shape the future of conversational and AI-first product experiences. • Champion AI-native design workflows and introduce tooling that increases team effectiveness. • Help define emerging interaction patterns for agentic AI products. • Build a strong user-centred culture across the organisation. • Ensure product decisions are informed by customer research, experimentation and data. • Balance user needs with commercial objectives and technical constraints. • Establish scalable design processes that enable teams to move quickly without compromising quality. • Strengthen collaboration between Design, Product and Engineering. • Define how design contributes to planning, prioritisation and product delivery across the company.

Benefits

• 💰 Participation in the company’s employee share options plan • 🏝 Tenure-Based PTO: You will receive 25 holidays when you join and will gain an additional 1 day after 2 years of service, then 1 day each year until capped at 32 holidays • 🏡 Flexible working from home policy • 🌎 Work from outside of the UK for up to 6 months each year • 🫂TELUS Health EAP 24/7 - offers you and your chosen family confidential, judgment-free support for any work, health, or life challenge • 🧡 Enhanced parental leave • 🚲 Bike2Work scheme • 📚 Annual learning and development allowance • 🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! • 👨‍👩‍👧 Company-funded fertility and family-forming programmes • 🌸 Menopause care programme with Maven • 🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs • 🌎 Sabbatical Program: 5-week paid sabbatical available after 5 years of employment • At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. • Our core values are: • Only the bestWe expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence. • Only the best • OwnershipWe care deeply about what we do. We take ownership of our initiatives, decisions and outcomes. • Ownership • Relentlessly improveWe demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI. • Relentlessly improve • Bias for actionOur world moves quickly and so do we. We take calculated risks and we deliver impact fast. • Bias for action • Disagree and commitWe are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all. • Disagree and commit • Build for peopleWe want the world to enjoy the experiences they have with us. We are building for a future that prefers automation. • Build for people • PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. • Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.