Duvo Inc - Transformation Manager (US Based - Remote)

• These are non-negotiables—the things we'll specifically evaluate you on: • Real FMCG or retail experience. This is a hard requirement. You've worked inside or directly with retailers or CPG companies and you understand how category management, trade terms, supply chain, or finance ops actually run. When a category manager explains their weekly routine, you don't need a glossary. Our customers trust people who've been in their shoes, and no amount of smart questions compensates for not knowing the domain. • Big 4 or top-tier consulting background. Also a hard requirement. You've done transformation engagements at a firm like Deloitte, PwC, EY, KPMG, McKinsey, or Accenture. You know how to structure a business case, run a steering committee, and present to a board. You've learned the discipline of proving outcomes in currency, not sentiment. • C-level credibility. You can hold your own with COOs, CFOs, and board members. You lead strategic conversations, not just project updates. You tell executives what they need to hear, and you back it up with data and business logic. People listen to you because you've earned it through domain knowledge and track record, not because of your title. • Outcome measurement and proof. You know how to define a baseline, track the right metrics, and build a case for ROI that a CFO would actually forward. Our proof packs need to show concrete business impact (hours saved, error rates reduced, revenue recovered), not vague "the team feels more productive" stories. • Expansion mindset. You see the pilot as the beginning, not the end. After proving one workflow, you're already thinking about where else in the organization Duvo should go. You own the commercial conversation around expansion alongside the AE, framing it around outcomes delivered, not features available. • Have led transformation programs that touched multiple business units or geographies, not just a single team. • Have implemented or worked with automation platforms (RPA, workflow tools, or similar) and understand their strengths and limitations firsthand. • Have experience with change management in practice. Not the theory, but actually getting a 200-person team to adopt a new way of working. • Speak Czech, French, or a Nordic language. Helpful given our current market focus. • THIS IS NOT FOR YOU IF • You want to build automations or get into the technical weeds. That's the ASC's job. You operate at the business level. • You see customer success as reactive support or account management. This is strategic consulting tied to revenue. • You need a fully defined role with established processes. We're creating this function, and you'll shape it as much as it shapes you. • These are real tradeoffs we've made, not aspirations: • Initiative-driven. We organize around customer problems, not org charts. Problems surface through product feedback, competitive analysis, and direct customer conversations then we prioritize, build, and ship weekly. • Customer-obsessed. We solve real problems, not hypothetical ones. Features that don't move customer metrics get cut. • Iterative by default. We ship small, learn fast, and never get attached to yesterday's code. This means things break sometimes — we fix forward. • AI-first leverage. We use AI to move faster and focus human time where it matters most. If a tool can do it, a person shouldn't. • Direct feedback. We give each other actionable feedback immediately. This can feel uncomfortable — we think that's worth it. • Autonomy with accountability. We trust people to make decisions and hold them to outcomes, not process.