Cresta - Forward Deployed Product Manager, AI Agent
Requirements
• 5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products • Hands-on work style – curiosity with a bias for action. You anticipate needs and bottlenecks and deliver with urgency and care. • Experience leading complex deployments, owning customer relationships (including senior customer stakeholders), and working cross-functionally • Strong technical understanding, systems thinking and exposure to building Agents (not necessarily conversational, personal projects count!) • Comfortable working with ambiguity and learning quickly in a dynamic startup environment • Passion for AI, automation, and shaping the future of customer experience • Background in product management, conversation design or forward deployed engineering roles • Experience in a startup or high-growth SaaS environment • Familiarity with customer support and contact center operations
Responsibilities
• Own AI Agent outcomes for our customers — defining and delivering on the metrics that move the needle. This includes finding additional automation opportunities that can provide even more value! To do this, you’ll… • Own AI Agent outcomes for our customers • Own the deployment lifecycle for AI Agents — from pre-sale scoping and kickoff to launch and post-go-live optimization • Own the deployment lifecycle • Design, build, test and iterate on AI agents in partnership with FDEs using Cresta’s internal tools and the latest technologies to deliver the highest customer ROI • Design, build, test and iterate on AI agents • Lead customer relationships and act as the primary point of contact for AI Agent. Help prospects and customers move faster to ensure we can deliver quickly and effectively. • Lead customer relationships • Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria while gathering feedback to improve the AI agent platform • Facilitate workshops and design sessions • Work closely with FDEs to ensure smooth implementation, build new capabilities as needed and provide feedback and improvements to our broader platform • Work closely with FDEs • Improve our playbooks for agent development and customer deployment • Improve our playbooks
Benefits
• We offer a comprehensive and people-first benefits package to support you at work and in life: • Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees • Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. • The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. • OTE Range: $170,000–$280,000 + Offers Equity • OTE Range • Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact [email protected] (if you are opting out, please use the subject ‘Opt-Out’ in your email).Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. • Our use of AI in recruiting: • Recording & AI transcription: • Recruiting impersonation scams:
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