Cleo (US) - Product Manager

• Lead supply chain product strategy • Own the product strategy and roadmap for supply chain orchestration, prioritizing by customer problem, business value, and fit with the platform. • Develop a deep understanding of workflows such as order-to-cash, order fulfillment, shipment execution, and supplier and customer collaboration, including the exceptions that occur across organizational boundaries. • Run discovery with operations users and business leaders. Turn workflow gaps into scalable product capabilities, and separate reusable opportunities from customer-specific customization. • Define and track the outcomes your product should improve, such as order cycle time, on-time delivery, exception resolution time, manual effort, and trading partner onboarding time. • Partner with Sales, Customer Success, Services, and Marketing to validate demand, position launches around customer value, enable field teams, and drive adoption after release. • Drive technical product decisions • Define requirements for workflows spanning ERP, WMS, TMS, and trading partner systems, including APIs, EDI transactions, and business events. • Work with engineering and architecture on data models, integration behavior, observability, security, reliability, and design tradeoffs. • Turn strategy into clear requirements, prototypes, acceptance criteria, and phased releases, and lead build, buy, or partner decisions. • AI Fluency Competencies • Identify and prioritize AI use cases, such as exception diagnosis, guided resolution, and workflow automation, based on customer value, feasibility, and data readiness. • With engineering, define how each AI capability will be evaluated and when a person needs to review or approve its actions. Measure task success, reliability, adoption, cost, and business impact. • Prerequisites • Bachelor's degree in engineering, computer science, supply chain, business, or a related field, or equivalent practical experience. • 5+ years of product management experience, including significant time owning an enterprise or B2B SaaS product area end-to-end. • Supply chain expertise in workflows such as order-to-cash, fulfillment, shipment execution, or trading partner collaboration, gained in product, consulting, or operations roles. You understand the users, the exceptions, and the metrics. • A track record of taking products from discovery through launch and adoption, with measurable business results. • Strong technical fluency in APIs, EDI, enterprise integration patterns, data models, and SaaS architecture. You can discuss trade-offs with engineers in depth. • Practical understanding of what modern AI, including LLMs and agent-based workflows, can and can't do, and the ability to define fit-for-purpose evaluations with technical partners. • Sound judgment on priorities, the ability to influence without authority, and a record of presenting decisions and results to executives. • Clear writing and communication, including explaining technical and AI concepts to business audiences. • Willingness to travel 10–15% to visit customer sites and operations, meet partners, attend industry events, and join team planning sessions.