BRUNT Workwear - Customer Experience Representative
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Requirements
• Experience in customer service role, examples: retail environment, in-person / face-to-face service, call-center or remote communication • Proven ability to drive amazing customer experiences as reflected in consistently positive customer feedback and timely responses that meet department SLAs • Experience navigating and resolving customer issues with composure and professionalism • Strong written and verbal communication skills • Technical proficiency managing multiple platforms–Shopify, Loop, Aircall and Gorgias–while working with customers • Excellent organizational skills with the ability to multitask and prioritize • Highly collaborative • Positive attitude and ability to take ownership of tasks • High degree of flexibility with the ability to work evenings, and weekends, in addition to hours as needed to support contacts during peak periods • In accordance with the Massachusetts Salary Range Transparency Law, we are providing the good-faith salary range for this position. The anticipated salary range for this role is: $48,000 – $54,000 per year. This range reflects the base salary that we reasonably expect to pay for this position at the time of posting. The actual compensation offered will depend on factors such as qualifications, experience, skills and budget. This role may also be eligible for additional compensation, including: • Bonus eligibility • Equity or other incentive compensation, if applicable
Responsibilities
• BRUNT Workwear is seeking a Director of Public Relations who is ready to roll up their sleeves and build. This is not a "manage the agency" administrative role. This is a hands-on individual contributor player-coach position for a relentless storyteller who thrives on the hunt. Reporting to the Chief Brand Officer, and working closely with our Founder / CEO, you will be the architect of our external communications strategy, hyper-focused on securing top-tier business media coverage. Your mission is to elevate BRUNT from a "cult favorite" among workers to a household name in the business world, securing features in major broadcast, print, and digital outlets that validate our growth, innovation, and category leadership. • How You’ll Do It: • How You’ll Do It: • Strategy & Narrative Building • Corporate Storytelling: Translate BRUNT’s impressive growth metrics, product innovations, and "boots on the ground" mission into compelling business narratives. • Executive Positioning: Build the profile of our Founder/CEO as a thought leader in D2C, entrepreneurship, retail innovation, and the future of the trades. • Calendar Management: Develop a rolling 12-month PR roadmap that aligns product launches and company milestones with the editorial calendars of major business publications. • Direct Outreach & Pitching (The Core Focus) • Aggressive Media Relations: Personally lead the charge on pitching. You will own the relationships with reporters, editors, and producers at outlets like CNBC, WSJ, Forbes, Fast Company, Axios, Bloomberg, and The New York Times. • Broadcast Focus: Secure on-air interview opportunities for leadership on top-tier business cable and digital news outlets, and podcasts. • Newsjacking: Monitor industry trends (supply chain, blue-collar labor market, e-commerce) to insert BRUNT and our Founder/CEO into breaking news cycles as an expert voice. • Execution & Operations • Press Materials: Write sharp, non-corporate press releases, media alerts, and briefing sheets that cut through the noise. • Technology: Select, onboard and own a chosen public relations software platform that supports your work (i.e. Cision, Muck Rack). • Measurement: Establish KPIs for media impact, moving beyond "vanity metrics" to measure Share of Voice (SOV) and domain authority growth. • Executive Support: Directly support Founder/CEO across owned and earned channels to manage content calendar, coordinate media events, and drive thought leadership efforts. • Crisis & Corporate Comms: Support Chief Brand Officer as the primary point of contact for all corporate inquiries and manage sensitive communications with poise. • External Partner Management (Future): Own and manage day-to-day future relationships with agency partners that may be brought in for key projects.
Benefits
• Expansion Blueprint: Develop the HR roadmap for BRUNT’s entry into physical retail, ensuring our culture translates to a distributed, shift-based workforce while maintaining strict labor law compliance. • Expansion Blueprint: • Employee Relations: Act as the primary, reliable point of contact for employee relations, resolving issues with a balance of empathy and firm adherence to policy. • Employee Relations: • Data Integrity & Compliance • Systems Audit: Conduct a comprehensive audit of the HRIS and all employee documentation to ensure 100% data integrity across offer letters, compensation, and org charts. • Systems Audit: • Process Engineering: Formalize HR operations by creating repeatable, error-free workflows for onboarding, offboarding, and lifecycle documentation, including payroll. • Process Engineering: • Global Compliance: Proactively manage multi-state compliance (Wage/Hour, 401(k), PFMLA) and support our workforce in Asia to protect the business as we expand. • Global Compliance: • Healthcare: Comprehensive medical, dental, and vision insurance options. • Healthcare: • Retirement: 401(k) plan with Company Match. • Retirement: • Paid Time Off: 15 days of PTO, plus 11 paid holidays and sick leave. • Paid Time Off: • Incentives: Performance-based bonus eligibility and Equity if applicable. • Incentives: • The anticipated salary range for this role is: • $140,000 - $170,000 USD • No matter what experience you have within our industry we encourage you to apply. At BRUNT, we believe that a strong crew is assembled with people from different backgrounds. • We look for individuals who thrive on challenges, will be passionate about our brand, and believe that teamwork is necessary for success. Show us how your experiences have shaped you and how you can contribute to BRUNT. We can’t wait to hear from you!
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