Bybit - [EU]Chief Business Operating Officer, EU
Requirements
• Lead European customer service operations across retail, VIP and institutional customer segments. • Drive customer satisfaction, service quality, complaint resolution and operational efficiency. • Establish service standards, KPIs and scalable customer support capabilities. • Payments & Financial Operations • Oversee payment operations, including fiat deposits, withdrawals, transaction processing, reconciliation and settlement. • Ensure efficient and reliable payment services across banking partners, payment providers and internal platforms. • Support the operational delivery and development of regulated EMI payment services. • MiFID & Trading Operations • Oversee MiFID-related operations and European trading desk activities within applicable regulatory permissions. • Ensure effective trade execution processes, order management, reconciliation, settlement and operational controls. • Partner with Product, Trading, Risk and Compliance to support trading products, market operations and regulatory requirements. • External Partners & Third-Party Management • Manage strategic operational relationships with banks, payment providers, custodians, liquidity providers and outsourced service partners. • Oversee partner performance, service agreements, outsourcing arrangements and third-party operational risks. • Develop and optimise partnerships to support business growth, resilience and operational efficiency. • Operational Risk & Governance • Establish effective operational governance, internal controls, risk management and business continuity frameworks. • Ensure operational compliance with applicable European regulatory requirements, including MiCA, MiFID II, AML and DORA. • Oversee operational incident management, audit readiness, regulatory remediation and management reporting. • Leadership & Collaboration • Build and lead high-performing European operations teams across all responsible functions. • Set clear objectives, KPIs and accountability across the organisation. • Act as a key member of the European executive leadership team, collaborating with global and local stakeholders to achieve business objectives. • Strong ownership mentality, high agency and critical thinking: takes accountability for outcomes, challenges assumptions and drives issues through to resolution across organisational boundaries. • Proven experience managing complex, multi-functional operations in regulated financial services environments. • Strong understanding of crypto trading, digital assets, payment services, AML/AFC and MiFID-related operations. • Demonstrated experience leading customer operations, payments, trading operations and external service providers. • Strong knowledge of European regulatory frameworks, including MiCA, MiFID II, AML, DORA and payment services regulations. • Proven ability to scale operations, improve efficiency and implement effective governance and risk management frameworks. • Experience managing outsourcing arrangements, banking relationships and strategic external partners. • Strong commercial, analytical and financial management skills, with experience managing budgets, KPIs and operational performance. • Proven leadership experience across international teams and multiple European jurisdictions. • Excellent strategic thinking, decision-making, communication and stakeholder management skills. • Fluent English; additional European languages are an advantage; Chinese nice to have. • Background in management consulting, banking or trading preferred, with strong critical thinking, analytical judgement and proven hands-on experience leading teams and improving business performance. • Bachelor's or Master's degree in Business Administration, Finance, Economics, Banking, Management or a related field; equivalent relevant professional experience will also be considered. • Why Join UsAt Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include:- Study Growth Fund: We support your professional development and continuous learning.- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
Responsibilities
• Operational Strategy & Performance • Define and execute the European operational strategy aligned with business objectives and regulatory requirements. • Oversee day-to-day operations across European entities, ensuring efficiency, scalability and service quality. • Own operational budgets, KPIs, resource allocation and performance management. • Drive operational transformation, automation and continuous process improvement. • Own the end-to-end customer journey across operational functions, working with Product, Technology and global teams to remove friction, address root causes and deliver measurable improvements in customer experience and cost to serve. • AML & Anti-Financial Crime Operations • Oversee AML/AFC operations, including KYC/KYB, customer due diligence, transaction monitoring, sanctions screening and financial crime investigations. • Ensure effective operational controls, escalation procedures and compliance with applicable regulatory requirements. • Partner with Compliance, MLROs and Risk teams to strengthen financial crime prevention and operational effectiveness.
Benefits
• At Bybit, we are committed to fostering a supportive and enriching work environment. • Study Growth Fund: We support your professional development and continuous learning. • Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. • Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. • Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. • Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
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