telus-digital - Project Manager, Data Collection Delivery
Requirements
• Bachelor's degree in Business, Engineering, Computer Science, or a related field; relevant experience accepted in place of formal education. • 3+ years of project management experience in onsite/field operations, data collection, or a technical/global services environment. Experience managing crowd-based or community operations preferred. Familiarity with robotics or data collection programs preferred. • Proficiency with Google Workspace and Microsoft Office; working knowledge of data dashboards preferred. • Agile/Scrum and/or PMP certification a strong plus. • Strong operational leadership in complex, fast-scaling environments. • Effective client communication and expectation management. • Balances execution with financial and timeline constraints. • Comfortable navigating ambiguity and providing structure day-to-day. • Strong critical thinking, analytical skills, and autonomy. • Recommends best practices, tools, and process improvements to enhance delivery.
Responsibilities
• PROJECT EXECUTION & DELIVERY • Own project execution and delivery milestones for one or more onsite/field data collection projects. • Translate program strategy set by the Program Manager into actionable, day-to-day project plans. • Own the project-level lifecycle — planning, execution, monitoring, and delivery — against client expectations, timelines, and budget. • Identify and resolve risks related to staffing and logistics, escalating program-level risks or decisions to the Program Manager. • Translate abstract or evolving client needs into concrete, actionable workflows on the ground. • CLIENT MANAGEMENT & COMMUNICATION • Serve as the primary day-to-day client contact for the project. • Lead client calls and Weekly Status Reports (WSRs), including data analysis, performance insights, and stakeholder updates. • Communicate progress, risks, and incorporate client feedback in real time. • Support day-to-day client relationship health, flagging satisfaction, risk, or growth signals up to the Program Manager. • FINANCIAL & OPERATIONAL OVERSIGHT • Track and report project financials to the Program Manager, ensuring alignment to budget and forecast. • Manage landlord contracting and payment coordination for onsite facilities. • Create and maintain clear documentation — project plans, process maps, SOPs, and meeting notes. • TEAM LEADERSHIP & COORDINATION • Lead Project Coordinators and Schedulers, delegating tasks and ensuring alignment to project goals. • Partner with Sourcing/Talent Acquisition to secure appropriate talent across staffing models, including full-time, part-time, and crowd-based collectors. • Drive consistency and performance across distributed project teams, including crowd-based contributors where applicable. • ONSITE OPERATIONS & QUALITY • Monitor onsite project health through moderator check-ins and real-time site oversight. • Provide real-time feedback based on client needs, and escalate quality or equipment issues promptly. • Ensure site readiness, safety, and compliance standards are met at all data collection locations.
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