Sourcegraph - Field Engineer [IC4]

• Start building a trusting relationship with your peers on the Field Engineering, Software Engineering, and various account teams. • Learn about our product, our value proposition, our customers, our teams, and our processes. • Dive deeply into our customer use cases and advanced implementations of Sourcegraph’s technology to support those use cases. • Work directly with Sales and CSM counterparts to lead our customers to success: troubleshooting challenging issues, understanding custom use cases and designing solutions to fulfill them, and developing strong relationships with customer power users. • Educate and enable technical admins within our customers to successfully configure and subsequently maintain their environments through best practices. • Help optimize internal customer success metrics by partnering with technical admins and users. • Collaborate closely with Product and Engineering on what you observe and learn from customers to drive product improvements. • Work closely with Sales and CSM to improve the overall customer experience. • Create content in collaboration with Marketing based on your customer experience and findings. • Iterate on existing processes, templates, and tools to better service our customers. • Become a heavily trusted advisor and expert on Sourcegraph’s products and, more importantly, how our customers use them. You will be heavily relied upon both internally and externally. • Consistently design and implement efficient solutions to the most advanced problems and use cases our customers face using Sourcegraph’s products • You are an enthusiastic, driven, and results-oriented technologist who shares our values and is passionate about designing novel technical solutions that help customers achieve technical success. You’re a self-starter who thrives in nebulous environments and derives energy from living on the cutting edge of technology. • Bachelor's degree in Computer Science or equivalent professional experience as a Software Engineer. You have a passion for using your strong technical background to directly support complex customers. • Work experience in a technical, customer-facing role with a deep understanding and strong working knowledge of the end-to-end software development lifecycle and the AI coding landscape. • Strong scripting abilities with familiarity across a wide variety of languages and frameworks. • Work experience running large-scale migrations, code modernizations, refactors, and/or platform upgrades. • Work experience delivering highly technical solutions either directly to specific customers or to a variety of internal stakeholders. • Ability to identify issues and opportunities as well as solutions to solve both internal and external problems or gaps. You have a strategic mindset with the ability to identify shortcomings and opportunities that can be shared internally and in future customer engagements. • Ability to collaborate and communicate fluently with a wide range of stakeholders, internal and external,  across engineers, management, champions, and administrators. • Work experience providing technical training to customers on product features, troubleshooting, configuration, and organizational best practices. • An organized approach to work, with demonstrated ability to proactively scope, plan, execute, and manage multiple differing customer engagements concurrently. • Ability to communicate and explain technical concepts to a non-technical audience. • Working experience with a range of application environments, complexities, and deployment methods, including both on-premise and cloud-native architectures. • Your working hours overlap with 8am-4pm PT for at least 10 hours per week so we have time to collaborate synchronously when necessary. • Experience deploying, managing, or optimizing Large Language Models (LLMs) in production environments. • DevRel, DevEx, or Developer Advocate experience • Level • Level • 📊 This job is an IC4. You can read more about our job leveling philosophy in our Handbook.