vanta - Customer Success Manager (Mid Market)- EMEA
Requirements
• Have 6+ years of experience in Customer Success at a SaaS company. • Extensive experience with high-end exposure to C-level executives, and the ability to build strong trusted relationships. • Providing top-notch account management and relationship building through various means; Quarterly Business Reviews, Health Check Ins, and Executive summaries etc.
Responsibilities
• Lead all post-sales activities for Vanta’s customers through onboarding, implementation, product expertise. • Partner with Account Managers to drive renewal and expansion opportunities within your book of business. • Act as the voice of the customer within Vanta. • Serve as the point of contact for your customers and drive them toward specific business outcomes on their timelines. • Become a product expert on Vanta, its compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, Risk Management solution. • Provide insightful technical answers to help customers achieve compliance using our platform efficiently. • Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, advocacy. • Influence Vanta’s strategy and product priorities by being the voice of the customer for better adoption and retention. • Work cross-functionally to resolve customer business issues towards mutual goals.
Benefits
• Lead all post-sales activities for Vanta’s customers through onboarding, implementation, product expertise. • Partner with Account Managers to drive renewal and expansion opportunities within your book of business. • Act as the voice of the customer within Vanta. • Serve as a point of contact for driving specific business outcomes on timelines. • Become an advisor in product expertise, specifically regarding compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, Risk Management solution. • Provide insightful technical answers for efficient customer compliance using Vanta's platform. • Develop a trusted advisor relationship with key accounts leading to renewals, expansion, advocacy. • Influence product priorities driving adoption and retention by being the voice of the customer. • Work cross-functionally on business issues towards mutual goals.
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