clipboard - Customer Experience Specialist
Requirements
• Fluent, professional-level English (spoken and written) • 2+ years of experience in customer support via chat or voice • 2+ years using CRMs like Zendesk or Salesforce • 2+ years using Google Workspace (Docs, Sheets, Gmail, etc.) in a work se • An ability to thrive in fast-paced, cross-functional environments • A proactive problem-solver who takes initiative without waiting for direction • Strong attention to detail and sound judgment, especially under pressure • A collaborative attitude that contributes to team success • Minimum 15Mbps wired internet connection • Minimum i5 processor or equivalent • Minimum 12GB Ram • Quiet working environment • Steady power and internet connection • Quick Note on Scammers: • Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here.
Responsibilities
• Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email, resolving shift, payment, and platform-related issues in real time • Navigate tools like Zendesk and Salesforce to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation • Personalize communication using macros, proofread carefully, address workers by name, and maintain a confident, helpful tone • Monitor trends and flag recurring issues or process gaps to improve worker experience and internal operations • Support onboarding by guiding new workers through platform workflows and helping them gain confidence quickly • Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Benefits
• Competitive salary with performance bonuses based on the number of shifts filled. • Comprehensive health insurance including dental and vision coverage for employees in certain states where applicable. • Retirement plan options such as a 401(k) match up to a specified percentage, subject to company contribution limits. • Paid time off (PTO), with the ability to accrue more based on years of service; includes vacation days and sick leave. • Flexible work hours accommodating various schedules within operational needs. • Opportunities for internal promotion, including leadership training programs aimed at career growth. • Employee discounts on Clipboard products or services as a token of appreciation from the company to its employees and their families.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT