clipboard - Customer Experience Specialist
Requirements
• Fluent, professional-level English communication skills, both written and verbal • 2+ years of customer support experience across chat or voice channels • 2+ years of experience using CRMs such as Zendesk or Salesforce • Comfortable using Google Workspace tools including Docs, Sheets, and Gmail • Thrives in fast-paced, high-ownership environments where priorities can shift quickly • Proactive problem-solver who takes initiative without waiting for direction • Strong attention to detail and ability to stay composed under pressure • Collaborative teammate who communicates clearly and contributes positively to team performance • Application Review • Talent Screening • Interview with a Hiring Manager • Interview with Head of Worker Support • Important Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability. Shifts are assigned based on business needs. • Quick Note on Scammers: • Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.
Responsibilities
• Deliver fast, accurate, and empathetic support across chat, voice, and email • Resolve shift, payment, onboarding, and platform-related issues in real time • Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation • Troubleshoot issues independently, applying sound judgment before escalating • Personalize communication while maintaining a confident, professional, and helpful tone • Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience • Guide new professionals through onboarding and help them quickly build confidence using the platform • Uphold our values https://www.notion.so/Our-Values-35e8643321f4816795c3f34945762a52 such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Benefits
• $10.8K – $40K • This range encompasses both chat and voice tiers. • Each candidate’s compensation offer will be based on multiple factors including, but not limited to, relevant education, qualifications, certifications, experience, and geographic location. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • What is your expected gross compensation per year (annually) in USD? • 5 years or more • None of the above • Pre-Screening Alignment
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT