NMI - Product Data Analyst - Acquiring Operations

• Product & Operational Analytics • Lead the collection, analysis, and interpretation of operational and product data to drive strategy, optimization, and growth across NMI’s acquiring platform and Merchant Central CRM • Partner closely with Product Managers supporting ISO operations, Merchant Central, ScanX, Business Capital lending, and additional acquiring extensions. • Build analytical frameworks that empower product and business teams to make data-driven decisions. • Conduct opportunity sizing, forecasting, trend analysis, and operational performance analysis to support strategic planning. • Dashboarding & Data Visualization • Design, build, and maintain Tableau dashboards and reporting frameworks that provide actionable visibility into KPIs, operational health, merchant performance, and product adoption. • Create executive-ready visualizations and narratives that clearly communicate insights to technical and non-technical stakeholders. • Develop self-service reporting capabilities that enable teams to independently explore operational and product data. • Data Integrity & Operational Insights • Monitor data quality, transaction integrity, and operational reporting accuracy across the acquiring lifecycle. • Investigate anomalies, breakages, settlement discrepancies, reconciliation issues, and operational incidents proactively. • Analyze large transactional datasets to uncover trends, operational bottlenecks, growth opportunities, and merchant behavior insights. • Partner across teams to ensure accuracy in financial reporting, ACH reconciliation, settlement operations, and partner reporting. • Cross-Functional Collaboration • Collaborate with Engineering and Data teams to define event tracking, instrumentation, and data collection standards. • Support business stakeholders across Product, Operations, Finance, Sales, and Support with timely insights and ad-hoc analysis. • Help establish KPI cadences and operational review processes across monthly, quarterly, and annual business rhythms. • Contribute to building a strong data discipline across product and operations teams through experimentation, measurement, and analytical rigor. • Process Improvement & Automation • Identify inefficient operational workflows and opportunities for automation through data and reporting improvements. • Help streamline operational reporting and reduce manual analysis through scalable analytics solutions and tooling. • Support experimentation frameworks, A/B testing analysis, and operational performance measurement initiatives. • As well as being a part of something exciting everyday, you will also receive the following benefits: • Competitive salary + bonus • A remote first culture! • Health, Dental and Vision Insurance • 13 Paid Holidays • Company volunteer days