Platform Science - Regional Account Manager
Requirements
• 5+ years of experience in Account Management, Customer Success, Strategic Account Management, or Enterprise SaaS Sales. • Experience managing mid-market or enterprise customer relationships. • Proven success driving customer retention, renewals, and account growth. • Comfortable presenting to executive stakeholders and leading strategic customer conversations. • Transportation, logistics, fleet management, telematics, or commercial vehicle technology. • SaaS or IoT software platforms. • Transportation Management Systems (TMS), fleet management software, or telematics solutions. • What Makes You Successful • You are someone who: • Builds trusted relationships with customers at every level, including executives. • Thinks strategically and connects technology to business outcomes. • Solves problems proactively and navigates complex customer environments. • Thrives in fast-paced, high-growth organizations. • Communicates effectively across technical and business audiences. • Is organized, self-motivated, and comfortable managing multiple priorities independently. • Bachelor's degree in Business, Communications, Logistics, or a related field, or equivalent professional experience. • Ability to travel up to 25% for customer meetings, business reviews, and industry events.
Responsibilities
• Manage Strategic Customer Relationships • Develop trusted relationships with executive and operational stakeholders across assigned accounts. • Understand customer business goals, operational challenges, and long-term technology strategies. • Serve as the primary point of contact throughout the customer lifecycle. • Drive Customer Success & Platform Adoption • Help customers maximize adoption of Platform Science solutions and applications. • Lead regular business reviews focused on measurable outcomes and ROI. • Ensure customers realize ongoing value from their investment. • Grow Existing Accounts • Proactively monitor account health and mitigate renewal risks. • Identify expansion opportunities through upselling, cross-selling, and additional platform capabilities. • Partner with Sales on commercial strategies that support customer growth. • Advocate for the Customer • Represent customer feedback internally. • Collaborate closely with Product, Engineering, Support, and Implementation teams to improve the customer experience. • Help influence future platform enhancements based on customer needs.
Benefits
• Platform Science offers a competitive compensation package along with comprehensive benefits, including: • Medical, dental, and vision insurance • Life insurance and AD&D • Short- and long-term disability coverage • Paid vacation, sick time, and company holidays • Six weeks of paid parental leave • Bonus and equity opportunities (where applicable) • $115,000 – $122,000 • Actual compensation is based on factors such as experience, skills, location, certifications, and market conditions. This position may also be eligible for annual bonus, equity, and comprehensive benefits. • Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. • Platform Science collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as to be in legal compliance. You can review further details of such collection and use in our Privacy Policy (link for browser: https://www.platformscience.com/privacy-notice).
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