Platform Science - Regional Account Manager
Requirements
• Bachelor’s degree, preferably in a technical discipline • 5+ years equivalent industry experience in customer success, implementation, change management, continuous improvement, or similar customer facing role • Ability to learn and stay current on the Platform Science product suite and transportation industry direction • Strong knowledge of DOT/FMCSA Regulations • Familiar with Transportation Management System (TMS) products (i.e. TMW, McCleod, ICC, etc.) and route management or distribution software • Demonstrated experience guiding customers with confidence and integrity • Excellent planning, organization, and implementation skills • Strong interest and passion for coaching and mentoring others • Ability to communicate complex ideas effectively to senior leadership, both verbally and in writing • Proven experience of understanding, organizing and facilitating through customer requests and concerns • Proficiency with Salesforce is a plus • Accommodate travel up to 50% of the time • At this time we only consider candidates in these states: AL, AR, AZ, CA, FL, GA, IL, KY, MA, MI, MD, MN, NC, NH, OR, PA, SC, TN, TX, UT, WA, and WI. In the future we plan to add more states
Responsibilities
• Act as a trusted advisor for assigned customer accounts and main touchpoint with various Platform Science customers throughout the post-sales customer lifecycle. • Responsible for implementation and long-term account management working across multiple customer teams and with Platform Science Sales, Product Management, Support, and Executive Leadership. • Own the Sr. Mgmt. level relationships at each assigned customer account • Drive customer adoption of Platform Science solutions while ensuring long-term retention • Work with internal teams sharing customer experiences to help drive product roadmaps • Strong verbal and written communication skills including strong technical skills with experience documenting requirements, issues and outcomes • Mentor and train our top customers with a deep desire to help them reach their business goals • Monitor and identify customer health and utilization trends, provide recommendations based on risk and customers’ business needs • Identify renewal risk and collaborate with internal teams to remediate and ensure successful renewal • Effectively manage multiple projects and deadlines at the same time • Communicate new solutions and innovation roadmap during Quarterly Business Reviews with your customers
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