foodsmart - Senior Account Manager
Requirements
• 5+ years of experience in account management, client services, healthcare consulting, or healthcare services in a client-facing or relationship development role • Demonstrated history of exceeding performance-based metrics and retaining a book of business through contract renewals and targeted expansion opportunities • Strong organizational skills with a track record of managing multiple accounts or workstreams simultaneously • Excellent communication and interpersonal skills, with the ability to build trust • Data-driven mindset with experience analyzing clinical outcomes, marketing data, and campaign performance • Experience in meeting revenue retention targets through contract renewals • Familiarity with health plan operations and lines of business (Medicare Advantage, Managed Medicaid, Commercial) • Understanding of complex contracting and provider agreements within health plans and health systems • Proficiency with CRM platforms (Salesforce or equivalent) • Experience with food-as-medicine programs, nutrition benefits, SDOH interventions, telehealth, wellness, or related health services • Experience working directly with marketing agencies or internal marketing teams on campaign development • Bachelor's degree in business, public health, nutrition, healthcare administration, or a related field • Experience in a startup or small company environment • Motivated, collaborative, a quick learner, and driven by excellence in execution • A strategic thinker who can align multiple stakeholders to drive decisions and action • Detail-oriented and process-driven, with the ability to execute consistently while also thinking big-picture • A natural leader with cross-functional teams to drive meaningful improvements in client experience
Responsibilities
• Account Retention & Relationship Management • Build and maintain strong working relationships within relevant client stakeholders while owning day-to-day operational and program leadership relationships across a defined portfolio of accounts, serving as the primary point of contact for operational needs, strategic initiatives, and service delivery • Drive account retention by maintaining high client satisfaction, proactively addressing service issues, and ensuring consistent program execution • Manage annual revenue retention and growth for your client portfolio, developing and executing account plans that support long-term growth and align with client and company goals • Participate in and lead regular client check-ins, business reviews, and strategic planning sessions, providing clear updates and following through on commitments • Articulate both the qualitative and quantitative value of food and nutrition and the impact of our client partnerships • Operations & Service Delivery • Execute established account management standards and processes with precision and consistency across your portfolio • Respond quickly to client-raised issues, triaging and resolving execution-based problems in coordination with internal operations, clinical, product, and support teams • Track and manage open action items, deliverables, and timelines to ensure nothing falls through the cracks • Provide customer success and day-to-day support in partnership with Account Director for complex accounts where dual staffing is needed • Maintain accurate account documentation, meeting notes, and activity logs in CRM systems • Coordinate with Product, Engineering, Finance, Sales, and Clinical Operations teams on implementation needs and ongoing account requirements • Program Strategy, Growth & Continuous Improvement • Develop and execute account strategies that drive success, improvement, and retention, and targeted expansion • Lead client-specific program improvements and initiatives, including new program launches and benefit expansions • Understand data deeply and use it to drive changes in account strategy; interpret and present ROI and clinical metrics that demonstrate value to clients • Prepare and deliver client-facing reporting and materials, including performance updates, program summaries, and business reviews • Serve as an internal liaison for client needs, flagging issues and opportunities to the appropriate team members • Marketing & Member Engagement • Lead delivery of marketing campaigns that drive member enrollment and engagement, ultimately contributing to client satisfaction and retention • Work closely with the Foodsmart marketing team to adapt existing materials to client needs and co-create campaigns based on each client's unique situation and member population • Leverage marketing data and campaign analytics to refine strategies and report on outcomes to clients • Performance Monitoring • Monitor key program metrics including member enrollment, utilization, engagement, and clinical outcomes for assigned accounts • Identify and address performance gaps or at-risk accounts proactively, escalating to senior leadership as appropriate • Support and lead business review preparation and follow-up on resulting action plans
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