Juul Labs - Key Account Manager
Requirements
• Field-based role requiring regular travel (estimated at an average of 30–40% based on business needs), including overnight stays for HQ planning sessions, quarterly business reviews, store visits, and internal meetings. • Must be 21 years of age or older. • Must possess and maintain a valid U.S. driver's license in good standing for a minimum of the last three (3) consecutive years. • Reliable vehicle for daily work usage • Ability to lift up to 30 lbs. • Ability to visually inspect and manipulate merchandise and advertising displays. • Ability to frequently stoop, kneel, crouch, or climb/work from heights (9–12 feet) during in-store setups or merchandising activities. • PERSONAL AND PROFESSIONAL QUALIFICATIONS: • 5-8 years of account management experience in CPG or tobacco/OTP categories, with experience managing accounts at the HQ level and/or direct field sales experience. • A history of successfully negotiating key account contracts, expanding footprint in existing accounts, and leading strategic sales initiatives that meet sales targets. • Strong analytical skills with working knowledge of syndicated data tools (IRI, Nielsen) and CRM/reporting software (Salesforce, Tableau, Excel, PowerPoint). • Exceptional verbal and written communication skills across executive, cross-functional, and field team environments. • Highly self-motivated, adaptable, and results-oriented with strong organizational and problem-solving abilities. • Clear understanding of the JUUL customer and the vapor/OTP industry. • EDUCATION: • Bachelor's degree in Business, Marketing, or a related field (or equivalent relevant work experience).
Responsibilities
• Account Management & Relationship Building: Oversee customer interactions and build strong, trusted business relationships at the HQ and regional levels with assigned chain accounts, national retail partners, and regional distributors. • Account Management & Relationship Building: • Strategy & Category Leadership: Develop chain-specific sales, distribution, and merchandising strategies that maximize ROI while staying within assigned budgets. Utilize syndicated data (IRI/Nielsen) to provide retail partners with fact-based category insights and actionable recommendations. • Strategy & Category Leadership: • Territory & Field Execution: Actively manage and call on independent retail doors within assigned territory to manage existing business and drive new JUUL placement. Responsibly sell and execute company initiatives, including the Juul Partner Program (JPP), promotions, inventory management, and the 4 Ps of retail (Presence, Pricing, Promotion, and Product). • Territory & Field Execution: • Execution & Collaboration: Collaborate with field sales teams, trade marketing, and internal department leads to develop and implement retail programming that elevates sales execution, rate of sale, and incremental product placement. • Execution & Collaboration: • Communication & Alignment: Maintain timely, clear, and detailed communications across internal stakeholder groups and external customer partners to drive alignment and program success. • Communication & Alignment: • Performance Tracking: Monitor sales performance, tracking progress against key objectives to drive continuous improvement in sales strategies and processes. • Performance Tracking: • Perform related duties as assigned, within your scope of practice
Benefits
• A place to grow your career. We’ll help you set big goals - and exceed them • People. Work with talented, committed and supportive teammates • Equity and performance bonuses. Every employee is a stakeholder in our success • Cell phone subsidy, commuter benefits and discounts on JUUL products • Excellent medical, dental and vision, disability, and life insurance, plus family support, wellness, legal, and employee assistance program benefits • 401(k) plan with company matching • Plus biannual discretionary performance bonuses • $104,000—$122,000 USD
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