Motive - Business Operations Lead - Order Management

Remote - Pakistan4w ago

Remote Staff APAC Software Team Lead Jira Team Management Reporting Salesforce Snowflake

Requirements

• 1–3+ years of experience in operations, business analysis, QTC, sales operations, billing, or order management, ideally in a SaaS or technology company. • Experience with QTC or revenue systems/processes such as CPQ, order management, billing, or invoicing (e.g., Salesforce, Zuora, NetSuite, or similar). • Demonstrated experience with: • User acceptance testing (UAT) or similar testing activities (test scripts, documentation, defect reporting). • Writing clear requirements and acceptance criteria for engineering or systems teams (Jira or similar tools). • Creating process documentation, SOPs, or training/enablement materials. • Strong written and verbal communication skills in English, with the ability to translate complex system behavior into clear, simple language for non-technical stakeholders. • High attention to detail, strong organizational skills, and the ability to manage multiple priorities and deadlines. • Located in Pakistan and available to work US-aligned Pacific Standard Time hours.

Responsibilities

• Support QTC projects and initiatives • Partner with your manager to execute on QTC-related work across CPQ, billing, and order management workflows. • Perform user acceptance testing (UAT) for strategic projects and enhancement releases, including test case creation, execution, documentation of results, and defect tracking. • Support tactical QTC asks (e.g., configuration validations, data checks, small process or tooling tweaks). • Jira ticket writing and testing • Translate business requirements and pain points into clear, structured Jira tickets for ESYS (requirements, acceptance criteria, edge cases, dependencies). • Conduct thorough UAT on all assigned and created tactical tickets. Monitor releases to ensure there were no negative impacts to our systems • Enablement documentation & training support • Create, refine, and maintain Enablement documentation for QTC-related processes, tools, and changes (e.g., runbooks, SOPs, FAQs, process maps, step-by-step guides). • Document outcomes of new features and bug fixes in a way that is accessible and actionable for the Order Management team. • Data validation and analytics support • Use SQL or analytics tools (Snowflake, Retool) to reconcile data across systems, and monitor the impact of changes on QTC workflows. • Partner with analytics and systems teams as needed to troubleshoot data issues and ensure data integrity. • Continuous improvement & cross-functional collaboration • Proactively identify recurring issues or friction points in QTC processes and propose improvements. • Stay current on changes to QTC systems and processes and understand how those changes impact the Order Management team.