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Parachute Health - Director, Merchandising Operations

Remote - U.S. Remote$145k - $180k+ Equity2d ago

Remote Director NA Director of Operations Records Management Reporting Close Customer Success

Requirements

• 7+ years in operations, program delivery, or management or technology consulting (e.g., a Big Four or top-tier firm), with 3+ years managing and growing managers. • Track record of delivering complex, cross-functional projects using a clear, repeatable methodology. • Data-driven: comfortable with capacity models, dashboards and prioritization trade-offs. • Willingness to travel roughly once a quarter.

Responsibilities

• Be the operational leader for a highly motivated, highly capable team of managers and individual contributors: keep work running smoothly, protect morale, and learn and add to a team culture that is already strong. • Drive key projects: stay close to the work and personally drive the team's largest, most complex projects, including timelines, dependencies, and cross-team communication. • Know every team process end to end. Lead the creation, maintenance, and centralization of SOPs and shared resources; drive consistent practices, training, quality assurance, and continuous improvement across category teams. • Collaborate with partner teams (e.g., Supplier Implementation, Product, Customer Success) so handoffs and shared processes run smoothly. • Be a Merch advocate: make the team's work understandable and visible across the company. • Run bandwidth and capacity planning; flag risks early and rebalance coverage. • Define and report on team metrics (ticket throughput, SLAs, SKU work, rollout milestones). • Own escalations as needed, partnering effectively with people at all levels across the organization. • Support recruiting as needed, own onboarding for new merchants, and maintain continuity coverage for every category.

Benefits

• Medical, Dental, and Vision Coverage: Comprehensive plans with options for low-to-no-cost premiums • Employer HSA Contribution: Company-funded contributions to your Health Savings Account • 401(k) Retirement Plan • Equity Incentive Plan • Annual Company-Wide Bonus: Opportunity for up to 15% bonus based on company performance • Remote-First Culture: We are remote-first with a dedicated NYC office and reimbursement options for co-working spaces • Flexible Vacation Policy • Summer Fridays: 5 additional Fridays off during the summer (separate from PTO) • Monthly Internet Stipend • Annual Learning and Development Stipend • Base Salary Range (based on level and experience) • $145,000-$180,000 • California job applicants may access the Notice of Collection of Personal Information and Privacy Policy with information and rights required by the California Privacy Rights Act (CPRA) the link here.