repurposeglobal - Customer Success Manager
Requirements
• 3+ years of experience in a Customer Success Manager role, owning a book of business with direct accountability for retention and growth • Proven ability to manage customers through compliance, regulatory, or data-intensive workflows with hard deadlines • Demonstrated comfort working with large data sets — you can analyze, interpret, and communicate data clearly to non-technical stakeholders • Strong project management skills — able to run multiple workstreams in parallel without dropping the ball • Experience with HubSpot or a comparable CRM; you keep your data clean and use it to drive decisions • AI-forward mindset — you actively use AI tools to work smarter, automate repetitive tasks, and improve the quality of your customer interactions • Comfortable operating in a startup environment with evolving processes, products, and priorities • Strong written and verbal communication — you can simplify complex regulatory or technical concepts for a range of audiences • Location Preference: • This role is remote, but if you live in New York City, we are looking for team members to be based at our NYC head office at 1460 Broadway with 3 days/week in the office. • We have a truly global team - with members across Miami, New York, Philadelphia, Los Angeles, London, Nairobi, Bangalore, Delhi, Mumbai, and Jakarta.
Responsibilities
• Own a portfolio of accounts as the primary point of contact throughout the customer lifecycle, from onboarding through renewal • Guide customers through complex, data-intensive compliance and reporting workflows tied to EPR and packaging regulations across multiple jurisdictions • Project manage multiple accounts simultaneously against strict regulatory deadlines, coordinating cross-functionally with Product, Delivery, and Enablement teams • Build and maintain relationships across multiple stakeholder levels, running structured cadences including QBRs and proactive health reviews • Own the full renewal cycle — forecasting accurately, managing risk proactively, and closing on time • Identify and develop upsell and cross-sell opportunities across both compliance and plastic recovery product lines • Work with large, complex data sets to surface customer insights, monitor submission accuracy, and flag issues early • Maintain accurate account data, health scores, and renewal forecasts in our CS platform and CRM
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