kraken123 - TechOps Generalist - 12 Month FTC

• We operate almost entirely in the cloud, so you’ll be exposed to a wide range of modern tools and technologies across the business. • Help us use technology to make a big green dent in the universe! • Kraken powers some of the most innovative global developments in energy. • We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid, and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. • It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. • What is TechOps? • TechOps at Kraken is a modern, lean evolution of traditional enterprise IT. We span everything from hands-on frontline support through to high-impact technical projects and long-term strategic improvements. • We are building a small, highly effective TechOps team and are looking for an ambitious, experienced TechOps Generalist to help us scale Kraken safely, securely, and with a strong focus on people. • Strong hands-on experience in an IT, TechOps, or systems-focused role • Deep knowledge of Windows and macOS, with confident troubleshooting skills • Hands-on experience providing 1st, 2nd, and 3rd line support • Comfort operating in highly ambiguous environments and managing competing priorities • A strong technical foundation across identity, MDM, SaaS, and networking • Ability to communicate clearly with both technical and non-technical stakeholders • A people-first mindset and a conscientious approach to decision-making • Experience supporting macOS, Windows, iOS, and Android environments • Experience with Identity & Access Management platforms (e.g. Okta, Google Workspace, Microsoft Entra) • Understanding of SSO technologies such as OAuth, SAML, and SCIM • Enjoyment of scripting, APIs, and automating repetitive or error-prone tasks • Experience working across time zones or with distributed teams • A foundational understanding of programming or software engineering • Familiarity with security tooling such as CrowdStrike, Kolide, osquery, or Zscaler • Experience with office networking (we use Cisco Meraki) • Exposure to cloud platforms such as AWS • Don't think you check off all of the above? We love hiring passionate people with a drive to learn so get in touch and let us know which areas you don't currently have confidence and/or experience with, we'd love to hear from you! • Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. • Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at [email protected] and we'll do what we can to customise your interview process for comfort and maximum magic!