OpenTable - Director, Engineering - Partnerships
Requirements
• Experience with APIs, distributed systems, platform engineering, developer experience, integrations, or another technically complex B2B ecosystem. • Demonstrated success creating prioritization, escalation and operating mechanisms in a high-demand environment. • Strong product judgment, the ability to distinguish a one-off request from a repeatable product or platform opportunity. • Strong written and verbal communication, including the ability to communicate clearly with executives, engineers, partners, and non-technical stakeholders. • A track record of hiring, coaching, and developing managers and senior engineers. • Enough technical depth to review architecture, ask incisive questions, assess risk, and make sound trade-offs without needing to be the primary implementer. • Experience in a marketplace, B2B SaaS, platform, developer products, payments, hospitality, commerce, or integration-heavy business. • Experience leading or partnering closely with Solutions Engineering, Professional Services, Customer Engineering, Technical Account Management, or a similar function. • Experience moving a high-touch onboarding or support model toward self-service, automation, AI-assisted support, or risk-based engagement. • Experience driving productivity, innovation, and operational improvements using AI development tooling. • Experience working with external partners, enterprise customers, sales, business development, security, legal, or revenue operations. • Strong background in data-driven decision making, metrics definition, and performance optimization for high-scale enterprise platforms. • Experience with API lifecycle management, OAuth/SSO, developer portals, certification, SDKs, event-driven systems, observability, or partner data access. • Experience operating across globally distributed teams and time zones.
Responsibilities
• Set the strategy and portfolio for partner integrations, APIs, developer experience and Solutions Engineering making clear trade-offs across business value, partner commitments, reliability, and capacity. • Build a scalable Solutions Engineering model with disciplined intake, prioritization, escalation, SLAs, and communication. Identify opportunities to build a better operating model by collaborating with support, RSS and other cross-functional teams and stakeholders. • Lead the technical direction for API Platform and Integrations, and how agentic development can transform the developer experience both internally as well as for external developers using our platform. • Turn recurring partner’s identified problems and gaps into durable improvements in product, process and documentation. • Build trusted relationships across Partnerships, RSS, Product, Support, Security, Legal and Engineering. Make timely decisions when priorities conflict and communicate outcomes, risks, and trade-offs clearly. • Lead and develop managers and senior technical leaders, strengthen delegation and succession, and earn the opportunity to expand the organization’s scope through demonstrated results.
Benefits
• 5 weeks paid vacation • Private health & dental insurance • Work from (almost) anywhere for up to 20 days per year • Focus on mental health and well-being: • Company-paid therapy sessions through SpringHealth • Company-paid subscription to Headspace • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) • Paid parental leave • Time off for your birthday • Paid volunteer time • Focus on your career growth: • Development Dollars • Leadership development • Access to thousands of on-demand e-learnings • Travel Discounts • Employee Resource Groups • Income protection and life assurance • Employee Assistance Program - including 24/7 GP & free legal advice • Pension plan contributions • Discounted gym membership • Season ticket loan • Free lunch 2 days per week • The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week—giving employees the best of both worlds: in-person collaboration and flexibility. • Inclusion • We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. • If you need any reasonable adjustments during the application/interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations. • #LI-[London: Hybrid]
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT