wheel - Account Manager
Requirements
• Industry & Healthcare Experience: 3–5 years in account management or customer success, with 2+ years in healthcare or digital health. • Strategic Business Sense: Thinks in terms of client business outcomes, navigates ambiguity independently, and has experience leading renewal and upsell negotiations with enterprise-level stakeholders. • AI Fluency: Actively uses AI tools in day-to-day workflows and demonstrates a growth mindset toward AI — continuously finding new ways to apply these capabilities to enhance client outcomes and personal productivity. • Communication & Relationships: Exceptional communicator at all organizational levels, skilled at distilling complex client needs into clear action plans and building trust through responsiveness and follow-through. • Character & Work Style: Customer-obsessed, self-directed, and collaborative — manages a complex book of business without close supervision, while actively lifting teammates and contributing to a high-performing culture. • Additional Core Competencies: • Technical Familiarity: Knowledge of the digital health landscape, healthcare trends, and familiarity with CRM software. • Problem Solving: Strong analytical skills with a proactive approach to addressing client needs and issues. • Educational Background: Bachelor's degree in Business, Marketing, Healthcare Management, or a related field (or equivalent work experience).
Responsibilities
• Client Relationship Management: Build deep, multi-threaded relationships across client organizations — from front-line operators to C-suite — serving as the primary point of contact and leading regular executive business reviews. • Customer Success & Feedback: Proactively monitor client health, resolve issues swiftly, and gather client insights to contribute to product improvement efforts. • Account Growth & Planning: Develop and execute strategic account plans, identifying and closing upsell and cross-sell opportunities to meet annual revenue retention and growth targets. • Renewal Management: Lead contract renewals, managing the renewal process, and working closely with clients to ensure timely contract extensions. • AI-Powered Account Management: Leverage AI tools daily for account planning, communications, data analysis, and client-facing deliverables. • Product Expertise: Develop a deep understanding of our virtual health products and their applications to offer valuable insights and solutions to clients. • Training & Onboarding: Coordinate with Implementation and Solutions teams to ensure smooth onboarding for new clients and provide ongoing support. • Cross-Functional Collaboration: Partner with Product, Clinical Operations, Network Operations, and Support to execute account strategies, represent the voice of the customer internally, and contribute to team playbooks and best practices. • Wheel is unable to consider sponsoring a new qualified applicant for employment authorization for this position. Any eligible candidate that meets the essential criteria of the role may apply via the job posting or through Wheel’s career page up until the designated application deadline. • As an employee of Wheel, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including: • Medical, Dental and Vision • Ancillary: Life, Short and Long Term Disability • Parental Leave • Stock options
Benefits
• Wheel is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. • Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Wheel, we encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.
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