Twilio - Strategy & Operations Manager
Requirements
• Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! • 4-6 years of experience in strategy, operations, management consulting, product, or growth roles. • Exceptional ability to synthesize complex technical, operational, and financial data into concise written memos and executive presentations that drive rapid decision-making. • Proven ability to build relationships and drive alignment across Product, Sales, Operations, and Finance across individual contributors to VP levels. • Proven ability to think critically and apply structured problem-solving techniques to unfamiliar challenges. • Strong proficiency in data analysis and visualization e.g., SQL, Looker, Tableau, Coefficient, Airtable. • Ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced environment. • Desired: • Experience in SaaS, technology, management consulting, banking, or other fast-paced environments. • Experience using AI to accelerate productivity e.g. Claude, OpenAI, Gemini, Glean. • Familiarity with telecom, messaging, and voice networks. • Location • This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. • Travel • We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
Responsibilities
• Strategic Decision-Making: Partner with executive leadership to define, model, and execute high-impact business strategies across messaging, voice, and AI communications ecosystems. • Cross-Functional Leadership: Drive end-to-end alignment across Carrier Relations, Product, Operations, Finance, Legal, and GTM teams to achieve core company goals. • End-to-End Ownership: Take full accountability for VP-level strategic goals, delivering mission-critical projects on schedule while optimizing customer experience. • Executive Communication: Synthesize complex technical and strategic data into concise executive presentations, strategic memos, and board-level reporting. • Data-Driven Modeling: Perform data analysis and build quantitative models to solve complex, unstructured business challenges under tight timelines. • Domain Expert: Lead as the Subject Matter Expert for global connectivity initiatives, advising executive leadership and driving results across reach, quality, and profitability. Prior expertise isn't required to apply – just a commitment to learn.
Benefits
• Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. • Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. • The estimated pay ranges for this role are as follows: • Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $128,560.00 - $160,700.00. • Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $136,000.00 - $170,000.00. • Based in the San Francisco Bay area, California: $151,120.00- $188,900.00. • This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. • The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. • Application deadline information • Applications for this role are intended to be accepted until November 19, 2026, but may change based on business needs. • Twilio thinks big. Do you? • We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. • So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. • Stay alert to recruitment fraud • We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps..
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