Coinbase - Compliance QA Analyst II
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Requirements
• You’ve got positive energy. You’re optimistic about the future and determined to get there. • You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. • You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow. • You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job. • You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission. • You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. • Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. • Experience in project management or analytics or quality assurance. • Advanced degree in business, finance or legal • Advanced understanding of Google apps, JIRA and Salesforce Service Cloud • Pay Transparency Notice:The target annual base salary for this position can range as detailed below. Total compensation may also include bonus eligibility and benefits (including medical, dental, and vision). • Annual base salary range (excluding bonus): • ₹1,050,600—₹1,050,600 INR • Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. • Commitment to Equal Opportunity
Responsibilities
• Perform QA reviews of EDD and screening cases based on the quality rubric, ensuring compliance with established guidelines. • Provide constructive feedback to agents based on QA findings to support performance improvement. • Assist in refining and updating the complaints review process, contributing feedback and suggestions for ongoing improvements. • Conduct root cause analysis (RCA) to identify trends and areas for process enhancements. • Collaborate with cross-functional teams to improve the efficiency and effectiveness of complaints handling. • Independently balance and prioritize multiple tasks to ensure timely and accurate completion of QA reviews. • Be receptive to feedback from all levels and foster a collaborative environment that encourages open communication and continuous improvement. • Ensure compliance with global regulatory guidelines (including Global AML Regulations) • Contribute to reporting and visualizations that highlight complaint trends and areas for process optimization. • Support the troubleshooting and resolution of escalated and complex EDD and screening cases, ensuring alignment with company standards. • What we look for in you (ie. job requirements): • 3+ Years hands-on experience in executing QA, Audit, or Compliance Testing programs across a diverse range of financial services/products • Experience in working across multiple AML systems and programs (e.g., experience in combinations of Complaints, KYC, AML, TMS, and sanctions) • Working knowledge of BSA/AML laws, regulations, and rules for financial services/products • Track record of delivering work outcome to budget and meeting quality standards • Experience in assisting, developing, and producing metrics and reporting • Strong written/verbal communication, critical thinking, and problem-solving skills • Highly-motivated, analytical, organized, innovative, and adaptive • Multi-tasking ability, team-oriented, and a self-starter • Proven ability to work collaboratively with global partners in other functional units • Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary • Ability to work with limited direction from management when situations occur • Intermediate to advanced level in PowerPoint/Google Slides and Excel/Google Sheets
Benefits
• Medical insurance including Dental & Vision for employees and dependants • Group Personal Accidental Insurance • Group Term Life Insurance • Employee Stock Purchase Plan (ESPP) • Wellness Stipend • Mobile/Internet Reimbursement • Learning and Development Allowance • Employee Assistance Program • Travel Medical Policy – Global Traveler • Fertility Benefits • Generous Time Off/Leave Policy
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