Dwelly - Senior Lettings Manager - UK
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• People management experience — hiring, coaching, performance management, building a team • Change and integration experience — a proven ability to land new ways of working and lead teams through transition. • Relationship management and retention skills, with a track record of growing a landlord base • Full understanding of the lettings cycle (Tenancy, PM, compliance), with strong sales skills and commercial acumen • Commercial strategy development and implementation experience — rent pricing, fees, discounts • Sales partnership building experience (B2B referrals) • P&L literacy, budgeting and cost control
Responsibilities
• 1. Team leadership • Team leadership • Manage, coach and develop property and lettings team members alongside valuers and property specialists • Build a high-performing local team through hiring, performance management and day-to-day leadership • Set the standard for service quality and commercial discipline in the branch • 2. Leading change & integration • Leading change & integration • Own the local delivery of group and regional initiatives — new operating models, systems, pricing and service standards — and bring the team with you • Translate central strategy into local execution, surfacing resistance and blockers early and resolving them rather than letting them stall delivery • Hold ways of working steady through system migrations and process changes • 3. Portfolio growth & landlord relations • Portfolio growth & landlord relations • Own the landlord retention plan and churn prevention through proactive relationship management and issue resolution • Win new landlord instructions via local and central lead generation • Increase share of landlord wallet (new properties and services upsell from existing landlords) • Maintain a healthy instruction pipeline and conversion metrics (lead → valuation → ToB signed) • Develop local partnerships to attract new landlord leads • 4. Revenue per property growth & Commercial ownership • Revenue per property growth & Commercial ownership • Ensure optimal rent pricing, balancing speed to let, rent level and landlord outcomes • Maximise management fee in line with company pricing policy • Upsell existing landlords (higher packages, additional services) • Own the full P&L of your branch, with full accountability for local budgeting and budget execution • As you progress to a cluster, take on P&L accountability across up to three branches • 5. Operational coordination & service quality • Operational coordination & service quality • Coordinate all local operations and ensure alignment with central service functions. • Act as an escalation point for service quality issues. • Identify recurring failures and drive fixes through cross-functional escalation and local coordination
Benefits
• Competitive salary based on performance, recognising exceptional contributions to our integration success. • What is it like being a Dwell-er? • Feel free to check out Dwelly Core Principles. That’s about what we believe in, how we operate and make decisions. • What we offer is not a fancy office or a static workplace. Instead, this is solving one of worlds’ most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for >30% of households (>5M in the UK, and >100M including EU and US) that live in rental homes. • This is about disrupting the largest, most antiquated industry in the world, with one of the strongest operational and technical teams that exist in the UK and the EU. We work hard, and we shoot for extremely ambitious results. But we want people to be proud of what they’ve built and be able to look back and say one day “hell yeah, that was me that did it all”. • Customer obsession rather than competitive focus • Passion for invention • Operational excellence • Long-term thinking • By applying for this position, you consent to the processing and storage of your personal data for recruitment purposes for up to 365 days, in accordance with our data retention policy and applicable data protection laws.
No credit card. Takes 10 seconds.