Shift Technology - Delivery Manager
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Requirements
• Proven experience (10+ years) in delivery management role within the Enterprise SaaS industry • 10+ years experience in Project Management, with at least 5+ years of experience leading and motivating a high performing team in the Enterprise Software/SaaS Industry • Outstanding communication skills in English, with the ability to simplify complex concepts and with the ability to effectively interact with clients and internal teams at all levels. • Dynamic, curious leader who embraces continuous learning and actively seeks to broaden your expertise and influence. • Highly organized and detail-oriented, with the ability to manage multiple complex, high visibility projects simultaneously while meeting deadlines. • Strategic mindset balanced with day-to-day operational excellence. • Strong leadership qualities, taking full ownership of your responsibilities, inspiring your team, and driving innovation to enhance service quality and client satisfaction. • Relevant certifications in project management (e.g., CAPM, PMP, PRINCE2) are a plus. • Advanced fluency in English is required, with the ability to communicate with the nuance and precision of a native speaker. • Additional languages (French, German, Italian) are a plus. • To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we’d like to highlight: • Flexible remote and hybrid working options • Competitive Salary and a variable component tied to personal and company performance • Multiple Learning and Development opportunities, including Focus Fridays, a half-day each month to focus on learning and personal growth • Generous PTO and paid holidays • Mental health benefits • 2 MAD Days per year (Make A Difference Days for paid volunteering) • Additional benefits may be offered by country, based on your eligibility - ask your recruiter for more information. Intern and Apprentice positions may receive some of these benefits - ask your recruiter for more details.
Responsibilities
• Manage the entire delivery lifecycle of our portfolio of projects including participating in pre-sales as well as project inception, planning , execution, monitoring, and closure. • Develop, coach and empower a highly skilled team of project managers with a focus on operational excellence, personal accountability, resilience, #MakeItHappen attitude, and spirit of collaboration • Coordinate and collaborate with leaders from across both the UK, Ireland & Nordics region and broader Shift to align strategy, priorities, resources and execution across your portfolio (internal partners include Data Science, Customer Success, Sales and Solutions Consulting, Product, Engineering, Legal) • Develop and maintain strong relationships with key client stakeholders, understanding their business context and needs, and providing regular updates on project progress, addressing any concerns or issues, ensuring overall client satisfaction • Proactively identify risks and issues that may impact project delivery and work with internal teams to mitigate them effectively. • Drive continuous improvement initiatives to enhance delivery processes and methodologies • Personally manage key, high-impact projects, demonstrating expert project management skills and strategic decision-making. • Your ProfileShift’s project management team is composed of high achievers dedicated to exceptional client service, driven by challenging projects, and committed to continuous learning and innovation.
Benefits
• 2 MAD Days per year (Make A Difference Days for paid volunteering) • Additional benefits may be offered by country, based on your eligibility - ask your recruiter for more information. Intern and Apprentice positions may receive some of these benefits - ask your recruiter for more details.
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