Gusto, Inc. - Tax Resolution Advocate

Denver, CO, Hybrid; Los Angeles, CA, Remote; Scottsdale, AZ, Hybrid$45k - $51k+ Equity1w ago

In Office Mid NA Government Tax Counsel Buyer Goal Setting Gusto Documentation

Requirements

• 2-4 years of payroll experience, notice resolution experience is a plus. • Ability to work collaboratively with cross-functional teams. • AI Fluency: Capable of using current AI tools and have a mindset to help create and shape new AI tool functionality. • Capability to manage multiple priorities within a high-volume, fast-paced environment and adapt to shifting priorities daily. • Commitment to personal high standards and a desire to contribute to team and company goals. • Strong analytical and problem-solving skills with guidance to resolve issues from complex variables. • Team player who enjoys collaborating and contributing to team success. • Excellent communication skills, both written and verbal, with the ability to simplify complex topics. • Highly organized and proactive in improving processes. • Dedicated to providing an exceptional customer experience during key moments in our customers' journey.

Responsibilities

• Provide exceptional service to our customers. • Interact professionally with our customers via email and/or phone, simplifying the tax notice experience for our customers. • Research and resolve payroll tax notices on behalf of our customers with guidance from more experienced team members. • Provide clear and concise case documentation. • Collaborate with our Compliance, Engagement, and Tax Operations teams. • Communicate with government agencies to represent Gusto and advocate for our customers under supervision. • Manage your time effectively to meet set goals. • Actively use current AI tools in workplace applications • Handle a queue of tax notices daily, including updating cases as needed, informing customers of any changes, and seeking assistance from peers on escalated issues. • Participate in team meetings and provide support to fellow TaxRes Advocates.

Benefits

• Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. • Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. • When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. • Reliable, consistent presence: We expect regular and predictable attendance, whether you're working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve. • Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.