Taxbit - Implementation Manager, Singapore
Requirements
• Bachelor’s Degree in Accounting, Business, Information Systems or similar • 4+ years of experience in technology consulting, project management, professional services or related fields • Personal Characteristics • This role requires professional proficiency in both English and Mandarin • Experience in enterprise architecture, including AWS, integration technologies, and APIs • Experience working with Engineering teams • Effective communication and customer management skills • Strong problem solving skills and an ability to thrive amidst ambiguity • Strong desire to work in a hyper-growth startup with a collaborative teamwork and leadership approach • Passion for and curiosity about digital assets • Background and expertise in FinTech, RegTech, or Tax & Accounting preferred
Responsibilities
• Own End-to-End Implementations: Lead customer implementations from kickoff through successful handoff to CSM/CX, managing project plans, milestones, action items, dependencies, and customer communications. • Develop and Execute Implementation Strategy: Translate customer requirements and business objectives into a clear implementation strategy, including sequencing of CSV, API, SDK, data migration, validation, and filing-readiness activities. • Drive Customer and Technical Alignment: Understand customer business and technical requirements and serve as the bridge between customer stakeholders and internal teams to ensure the implementation approach meets desired outcomes. • Manage Risks, Dependencies, and Escalations: Proactively identify implementation risks, determine root causes, develop mitigation plans, and escalate issues appropriately to protect timelines, customer outcomes, and time-to-value. • Lead Cross-Functional Collaboration: Coordinate effectively with Sales, Product, Engineering, Support, CSM/CX, and other stakeholders to resolve dependencies, align priorities, and maintain clear ownership throughout the implementation lifecycle. • Own Customer Communication and Trust: Lead effective implementation meetings, provide clear status updates and recaps, communicate decisions and tradeoffs, and maintain transparency around progress, risks, and next steps. • Drive Technical Implementation Excellence: Develop sufficient technical fluency across implementation architecture, data models, CSV/API/SDK integrations, and data validation to diagnose issues and guide appropriate implementation decisions. • Improve Implementation Processes and Methodologies: Identify recurring challenges and opportunities for improvement, test new approaches, and develop scalable processes, templates, workflows, and implementation standards that improve predictability and time-to-value. • Coach and Scale Knowledge Across the Team: Share implementation best practices, mentor and coach peers, create reusable resources and enablement materials, and help establish consistent project-management, technical, and customer-management practices. • Drive Continuous Improvement and Organizational Impact: Use implementation data, customer feedback, lessons learned, and cross-functional insights to identify systemic issues, influence product and process improvements, and establish scalable operating models across the implementation organization. • AI Enablement & Optimization: Leverage AI tools and emerging technologies to streamline implementation processes, automate repetitive tasks, improve data accuracy, and enhance project delivery efficiency while ensuring solutions align with business objectives, customer requirements, and data security standards.
Benefits
• The base salary range for this role is 118,000 SGD –187,000 SGD. Certain roles may be eligible for incentive compensation, equity, and benefits. Actual compensation will vary depending on various job-related factors, including, but not limited to location, experience, level, and job qualifications. • Competitive cash compensation (based on experience) • Competitive benefits package • Modern pension plan • Financial wellness benefits • Hybrid work model: 3 days in-office, 2 days remote/flexible • Paid Time Off (PTO) • Monday team lunches, snacks, and drinks • Paid parental leave • Workplace autonomy and flexibility in task execution • Taxbit in the News • Taxbit in the News • Bybit Collaborates with Taxbit to Ensure Seamless Financial Compliance for Global and EU Users • Taxbit Expands Global Platform to Power CARF/DAC8 Compliance at Scale • Taxbit Unveils Industry-First Global Reporting Platform, Bridging Digital and Traditional Finance • Taxbit Wins the Digital Banker’s 2025 Digital Assets Award for Best Technology Solution Provider for Digital Assets - Tax & Compliance Automation • Taxbit Named to 2024 Deloitte Technology Fast 500™ List of Fastest-Growing Companies in North America • Taxbit Appoints Former OECD Advisor Colby Mangels as Global Head of Government Solutions • Unlocking Compliance at Scale: CARF/DAC8 Reporting for Digital Asset Platforms • Disclaimers • By submitting an application for this role, you certify that the information contained in the application is correct to the best of your knowledge. You understand that to falsify information is grounds for refusing to hire you, or for discharge should you be hired. • For US roles, employment with the Company is at will unless otherwise stated in a written agreement signed by the CEO of the Company. This means that either the Company or the employee can terminate the employment at any time and for any reason, with or without notice.
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