Planet - Customer Success Manager, Defence & Intelligence
Requirements
• 2+ years of experience working directly with Defence Forces and/or National Government agencies. You understand the nuances of the government procurement landscape and bureaucratic decision-making. • Bachelor’s degree in Business, Communications, Marketing or a relevant field. • Excellent verbal and written communication skills in Mandarin. • Professional working proficiency in English, the language of the company. • A solid grasp of GIS, remote sensing, or satellite imagery applications. You don't need to be a developer, but you must be able to speak the language of geospatial analysts. • Ability to build connections across ministries and maintain relationships with both high-ranking officials and technical end-users. • Exceptional negotiation and presentation skills, with the ability to translate complex technical capabilities into strategic mission outcomes. • Ability to work independently in a remote environment while maintaining high levels of engagement with a global team. • Excellent problem-solving skills with a proactive mindset, and ability to multitask and prioritize job requirements. • Willingness to travel. • What Makes You Stand Out: • Active armed forces reserve or veteran as a relevant intelligence professional. • Account Management or Customer Success experience serving military and/or government customers. • Understanding of government agencies, their procurement processes, and key initiatives related to defense & intelligence, and emergency management. • Experience with platforms like ArcGIS, QGIS, or Google Earth Engine. • Application Deadline: • 11:45p / 23:45 CET on the date stated below. Applications are reviewed on a rolling basis. This posting may be removed earlier than projected if a suitable pool of applications has been received. For this reason, we recommend applying as soon as you are able to.
Benefits
• These offerings are dependent on employment type and geographical location, based upon applicable law or company policy. • Paid time off including vacation, holidays and company-wide days off • Employee Wellness Program • Monthly Phone and Internet Reimbursement • Tuition Reimbursement and access to LinkedIn Learning • Volunteering Paid Time Off • This role is eligible for commission. • #LI-REMOTE • San Francisco Fair Chance OrdinancePursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. • San Francisco Fair Chance Ordinance • Why we care so much about Belonging. We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work. If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride.
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