hightouch-inc - Forward Deployed Engineer
Requirements
• You direct agents, you don't just prompt them. You'll point them at warehouses with undocumented tables and no reliable dictionary, and you'll be the last judgment before what they build ships to millions of people. You reach for an agent before a blank editor, but you scrutinize every line before it goes out. • SQL Fluency: Anyone can generate a thousand lines of SQL now. You're hired because you can read them and find the join that's wrong. Fluent in Snowflake, Databricks or BigQuery, with query performance and warehouse cost as things you think about unprompted. • Systems thinking: You can reason about how identity graphs behave at scale, understand trade-offs between different architecture choices, and anticipate downstream consequences of design decisions. • Consultative communication: You can run a discovery call, ask the right questions to understand requirements, and explain technical trade-offs to both technical and non-technical stakeholders. • Systematic debugging mindset: You naturally form hypotheses, test them, and document findings. When you see "missing data," you think through timestamps, model definitions, and PK validity before jumping to conclusions. • 2-4 years in an analytics engineering, solutions engineering, forward-deployed engineering, or implementation role—ideally at a data infrastructure, CDP, or B2B SaaS company. • Experience with identity resolution, MDM, or CDP products (Segment, Amperity, Reltio, LiveRamp) • Familiarity with graph data structures and entity resolution algorithms • Experience with probabilistic matching or ML-based identity systems • Background in data engineering or analytics engineering • Comfort with customer-facing presentations and on-site meetings
Responsibilities
• Solution Architecture & Implementation Consulting • Work backwards from end goals: Customers ultimately don't care about IDR itself, but about the use cases that a good identity spine powers. You’ll pair with an architect to work backwards from the customer’s use cases to a set of IDR rules and a data model that enables those use cases • Assess fit and feasibility: During pre-sales, understand the customer’s data landscape and maturity, assessing how much work will be needed to get their data ready for IDR. Understand the rules of any current solutions (e.g., Reltio, Amperity, Segment, MDM tools) and identify, flag, and create workarounds for any gaps. • Technical Support & Debugging • Debug customer issues end-to-end: Investigate perceived issues and discrepancies in identity such as missing datapoints and over-merging scenarios. Most debugging involves writing SQL against customer warehouses and reading server logs. • Explain IDR behavior to customers: Help customers understand how warehouse-native identity resolution works and detailed nuances of how it processes data incrementally or how to utilize its outcome tables. • Surface product gaps: When you see the same issue repeatedly (e.g., no retroactive data removal, insufficient observability into profile changes, inability to reset incremental processing watermarks), flag and advocate for fixes.
Benefits
• On-Target Earnings $150K – $250K • Offers Equity • Please note: we've set up a few limits on applications to keep things fair for everyone. Here's how it works for all jobs at Hightouch: • You can apply to up to 2 roles within 60 days, so please pick the ones that best match your experience and interests. • If you're not selected for a role, you'll need to wait 120 days before applying to that same role again. • Thanks so much for your interest in joining our team! • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here
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