zoe - Quality & Technical Specialist
Requirements
• 2–5 years of experience in food, beverage, dietary supplements, or fast-moving consumer health. • Food Safety Knowledge: Working knowledge of HACCP principles and standard compliance frameworks (BRCGS, SALSA, GFSI, ISO). • Technical & Lab Literacy: Experience reviewing lab data (CoAs, micro testing, shelf-life studies) and writing product specifications. • Allergen Expertise: Understanding of UK/EU allergen labelling laws and practical experience auditing allergen controls and cleaning validation at third-party manufacturing facilities. • Traceability or Recall Experience: Hands-on experience conducting traceability audits and executing mock or live product recalls. • Data-Savvy & Adaptable: Thrives analysing complaint trends and solving quality issues in a fast-paced scale-up. • Right to Work: Permanent right to work in the UK or EU. • Willingness to Travel: You are able and willing to travel to our manufacturing partners and supplier sites (primarily UK/EU) approximately once or twice every few months for routine audits, relationship building, and production trials. • 👌🏼 THE NICE-TO-HAVES • Experience supporting physical product launches outside the UK (particularly EU or North America). • Degree or formal apprenticeship in Food Science, Food Technology, or quality auditing. • Experience navigating major retailer technical portals and due-diligence questionnaires. • Curiosity and enthusiasm for using AI tools and digital automation to streamline operations and administrative work.
Responsibilities
• QMS & Compliance: Maintain QMS records, audit schedules, and safety policies in line with BRCGS, HACCP, and UK/EU food regulations. • Supplier Governance: Act as the primary technical contact for co-manufacturers and ingredient suppliers, owning onboarding, audits, certifications, and technical approvals. • Product & Retail Specs: Own finished product/packaging specifications, review artwork for labelling accuracy, and manage retailer technical portals. • Allergen Control & Compliance: Own allergen risk assessments across all product lines, validating co-packer line clearance protocols, clean-downs, and matrix management to eliminate cross-contamination risks • Recalls & Crisis Management: Lead mock recall exercises and own the operational response plan for product incidents, ensuring full supply chain traceability at all times. • Verification & Testing: Oversee lab testing (microbiological, chemical, sensory), shelf-life studies, nutritional verification, and Certificates of Analysis (CoA). • Complaints & Risk (CAPA): Lead root-cause investigations into non-conformances (NCR) and consumer complaints, implementing corrective action plans (CAPA). • Launch & Process Automation: Support NPD and market expansion compliance, using digital tools and AI to streamline quality workflows and tracking. • Audit-Ready QMS: ZOE’s quality documentation is current, complete, and easy to navigate. • Controlled Suppliers: Supplier approvals, certifications, and technical records are structured and up to date. • Seamless Launches: Retailer due diligence and international expansions are supported by accurate technical documentation on schedule. • Closed-Loop Quality: Quality complaints, NCRs, and CAPAs are tracked, analysed, and resolved quickly to prevent recurrences • ✨ OUR HIRING JOURNEY • We value your time. While the exact steps and timeline can vary slightly depending on the role, seniority, and team, we’ve designed a streamlined 4-step blueprint to get us from "Hello" to "Welcome to the team" as efficiently as possible: • 1. 👋 Intro Chat with the Talent Team: A high-energy alignment check to learn about you and share our vision. • 2. 🧠 Hiring Manager Interview: A tactical conversation focused on your craft, experience, and aspirations. • 3. 🔄 The Remote Loop: 2 to 4 focused interviews assessing your technical expertise, behavioural approach, and collaboration style. • 4. 🎉 Offer & Welcome: Finalising the details and getting you ready to hit the ground running! • Once we connect, we pride ourselves on moving fast. Our average hiring process takes between 20 to 30 days, depending on the complexity of the role. • We love momentum, but we’re always happy to adjust the timeline to match your schedule and personal preference. • ___________________________________________________________________________ • 🚀 READY TO THRIVE? APPLY NOW • If you are genuinely excited about ZOE's mission and this opportunity, please don't hesitate to apply—even if you don't meet every single requirement listed. We fundamentally value potential and commitment above all else.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT