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heymilo - Customer Success Manager — Voice and Video Contributor

Remote - — Global$83k - $208k6d ago

Remote WW Customer Success Manager VP of Customer Success Account Management Customer Success

Requirements

• Professional experience in customer success, implementation, strategic account management, or professional services. • Hands-on experience managing business customers through onboarding, adoption, or renewals. • Fluent spoken communication in the language of the session. • The ability to explain customer and business tradeoffs clearly. • Confidence engaging in substantive, unscripted discussions and responding thoughtfully to disagreement. • Professional acting experience is optional. Domain expertise and conversational ability are essential. • Following an initial screening, selected applicants will be invited to a paid, recorded conversation with another customer success professional who has a similar background. You’ll discuss a topic within your shared expertise, defend a proposed approach, and constructively challenge each other’s thinking.

Responsibilities

• Discuss onboarding, implementation, product adoption, account health, renewals, and expansion. • Debate how to approach situations such as low adoption, an unhappy executive sponsor, a missed implementation milestone, or a renewal at risk. • Explain and defend an account strategy, including the assumptions behind it. • Challenge another participant’s recommendations, ask clarifying questions, and consider alternative approaches. • Discuss customer expectations and product limitations using fictional or anonymized examples.

Benefits

• Pay is $40–$100 per hour. The rate, expected time commitment, and recording-use and licensing terms will be shared before you accept an assignment. Recordings may be licensed to AI developers for training and evaluation under the agreed terms. • You’ll need a quiet environment, reliable internet, a clear microphone, and a webcam. Be comfortable appearing on video with your face visible and filters and background blur turned off.