dunnhumby - Client Success Lead (Media)
Requirements
• We're interested in people who enjoy combining product expertise, stakeholder engagement and continuous improvement to deliver exceptional user outcomes. • Experience working within Retail Media and an understanding of the media, agency and retailer ecosystem. • Strong relationship-building skills and the ability to establish credibility with a diverse stakeholder group. • Confidence creating and delivering training, enablement programmes and user documentation. • Analytical thinking, with an interest in understanding adoption trends, user behaviours and product performance. • Collaborative working style and the ability to partner effectively with Product, Technology and commercial teams. • You'll Thrive If You… • Enjoy helping customers and colleagues unlock value from technology platforms. • Are naturally curious about user behaviour and product adoption. • Like turning feedback into practical product and process improvements. • Balance attention to detail with a strong customer focus. • What You Can Expect From Us • We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. • And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process — please let your recruiter know what adjustments would help.
Responsibilities
• You’ll play a key role in driving product adoption and creating a seamless user experience across retailers, agencies, brand partners and internal teams. • Developing deep expertise in the Retail Media Portal and associated retail media processes. • Creating user guides, training materials and best-practice documentation for a broad range of stakeholders. • Delivering training and ongoing support to internal champions and external users to encourage successful product adoption. • Identifying gaps in processes, workflows and functionality and collaborating with Product and delivery teams to improve them. • Monitoring adoption, product health and user journey metrics, translating insights and feedback into recommendations that help shape future product enhancements.
Benefits
• Flexible benefits allowance, giving you the option to take unused allowance as salary or contribute it towards your pension. • Private medical insurance, life assurance, income protection and critical illness cover. • Pension scheme with employer matching contributions of up to 7.5%. • Wellbeing support through our Wellness Hub and Employee Assistance Programme. • 25 days' holiday plus public holidays, the option to buy additional leave, loyalty leave and a day off for your birthday. • Our approach to Flexible Working • At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. • We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process. • For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT