HCEsquared - Strategic Accounts Solutions Director, Dermatology
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Requirements
• Bachelor’s degree • 10+ years of experience in key account management, preferably with a focus on strategic or enterprise accounts • Previous sales experience • Excellent communication and presentation skills • Proven ability to lead beyond direct reporting lines • Strong problem-solving skills with a focus on business impact • Ability to work collaboratively in a fast-paced environment and manage multiple projects simultaneously • Familiarity with strategic account management processes and methodologies • Experience with CRM systems (e.g., Salesforce) • Proficient with Microsoft Word, PowerPoint, Excel, and Outlook • Able to travel up to 20%
Responsibilities
• Strategic Planning & Account Management: • Partner with the Solutions team to develop and implement joint business plans to drive growth and retention for each client. Regularly review account performance, identify areas for improvement, and proactively address challenges • Collaborate with internal teams to develop and propose customized solutions that address client pain points, enhance operational efficiency, and drive growth • Client Retention & Growth: • Drive revenue growth by identifying opportunities for upselling and cross-selling additional products or services. Ensure a high level of client satisfaction and engagement to retain accounts and foster long-term relationships • Project Management: • Lead and coordinate the delivery of solutions, ensuring projects are executed on time, within budget, and to the client's satisfaction • Data Analysis & Reporting: • Lead the development and execution of data analysis and reporting strategies for strategic accounts • Create and maintain dashboards, performance reports, and actionable insights to measure the effectiveness of initiatives • Conduct deep-dive analyses on customer behavior, trends, and performance to guide strategic recommendations and inform joint business plans • Customer Insights: • Analyze customer data to identify opportunities for revenue growth, retention, and improved satisfaction for strategic accounts • Provide insights into customer segmentation and solution engagement by clinicians to help tailor recommendations • Monitor industry trends, competitor activities, and customer feedback to adjust strategies
Benefits
• This is an opportunity to do meaningful work, grow your impact, and continue developing your expertise within a high-performing, mission-driven organization. • Salary is commensurate with experience and qualifications. HCEsquared® offers a comprehensive benefits package designed to support the health, flexibility, and professional growth of our team, including: • Fully remote work environment with a flexible time off policy • Fully remote work environment • Dedicated professional development support, including reimbursement for approved learning and development activities. • Dedicated professional development support • Comprehensive wellness benefits, including medical, vision, and dental coverage, with a significant portion of premiums subsidized for employees and eligible dependents, as well as access to HSA, FSA, and Dependent Care FSA plans • Employer-paid life insurance, short-term disability, and long-term disability coverage • Employer-paid life insurance • 401(k) retirement plan with company matching • 401(k) retirement plan • Cell phone reimbursement for business use • Cell phone reimbursement
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