pivotal-health - Director of Client Success, Partners
Requirements
• 8+ years in client success, account management, or revenue cycle — with meaningful experience managing channel, partner, or multi-layer client relationships • Experience managing complex, multi-layered relationships where success depends on influencing multiple stakeholders and organizations • Comfortable and credible operating at the executive level and leading strategic conversations with senior leaders • Fluent in RCM metrics and healthcare billing operations; you don't need to be taught what net collection rate means • A builder; you've either built a function or a playbook from scratch, or you're visibly ready to • Excellent cross-functional operator who can influence Product, Sales, Operations and Leadership teams • Excited by ambiguity and energized by building rather than inheriting mature processes • Direct experience with IDR, NSA, or out-of-network billing workflows • Experience building or formalizing a CS function within a high-growth startup • Familiarity with tools like Claude, Salesforce, Metabase, Asana, or BigQuery in a CS or ops context
Responsibilities
• Own senior relationship management across all channel partners, serving as the primary point of accountability for partner health, escalations, and strategic alignment • Build and operationalize the Partner Success function, including strategic QBRs reporting, communication cadences, and escalation processes • Act as the internal voice of the partner ecosystem, ensuring partner feedback informs product strategy, roadmap prioritization, and operational improvements. • Drive performance conversations using real metrics — net collection rate, win rate, days in AR — and translate data into actionable partner insights • Identify and pursue expansion opportunities within the partner portfolio in close partnership with Sales • Build the partner CS playbook from scratch: processes, cadences, escalation frameworks, and reporting infrastructure • Create scalable frameworks for measuring partner health, identifying risk, and proactively addressing challenges before they become escalations • Maintain visibility across all partner accounts, proactively surfacing risks before they become escalations
Benefits
• $180K – $200K • Offers Equity • Offers Bonus • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • If helpful, feel free to share how to pronounce your name. • We’ll only use this to contact you about your application. • Your resume gives us context on your experience. Feel free to include links to LinkedIn, GitHub, or anything you’re proud of. • or drag and drop here • We ask this to understand time zone alignment, work authorization, and any role-specific location needs. Remote and hybrid expectations vary by role and are shared in the job description. • This helps us understand work authorization requirements. We do not use this information to evaluate qualifications for the role. • We ask this to understand your general expectations; it’s not a commitment or final offer. Compensation is based on role scope, experience, and location. • This helps us understand how candidates find us. • Event/Confernece • Feel free to share a portfolio, GitHub, or anything else that helps tell your story. • I prefer not to answer • Another Gender Identity • Heterosexual / straight • Asian or Asian American • Black or African American • Hispanic or Latine • Indigenous or Native American • Native Hawaiian or Other Pacific Islander • Person with disability • Refugee or immigrant • None of the above
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