pivotal-health - Director of Client Success, Partners
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• 8+ years in client success, account management, or revenue cycle — with meaningful experience managing channel, partner, or multi-layer client relationships • Experience managing complex, multi-layered relationships where success depends on influencing multiple stakeholders and organizations • Comfortable and credible operating at the executive level and leading strategic conversations with senior leaders • Fluent in RCM metrics and healthcare billing operations; you don't need to be taught what net collection rate means • A builder; you've either built a function or a playbook from scratch, or you're visibly ready to • Excellent cross-functional operator who can influence Product, Sales, Operations and Leadership teams • Excited by ambiguity and energized by building rather than inheriting mature processes • Direct experience with IDR, NSA, or out-of-network billing workflows • Experience building or formalizing a CS function within a high-growth startup • Familiarity with tools like Claude, Salesforce, Metabase, Asana, or BigQuery in a CS or ops context
Responsibilities
• Own senior relationship management across all channel partners, serving as the primary point of accountability for partner health, escalations, and strategic alignment • Build and operationalize the Partner Success function, including strategic QBRs reporting, communication cadences, and escalation processes • Act as the internal voice of the partner ecosystem, ensuring partner feedback informs product strategy, roadmap prioritization, and operational improvements. • Drive performance conversations using real metrics — net collection rate, win rate, days in AR — and translate data into actionable partner insights • Identify and pursue expansion opportunities within the partner portfolio in close partnership with Sales • Build the partner CS playbook from scratch: processes, cadences, escalation frameworks, and reporting infrastructure • Create scalable frameworks for measuring partner health, identifying risk, and proactively addressing challenges before they become escalations • Maintain visibility across all partner accounts, proactively surfacing risks before they become escalations
Benefits
• We’re a collaborative, low-ego team on a mission to make healthcare reimbursement fairer for providers. While we primarily hire around our core hubs–Los Angeles and New York–we remain open to exceptional talent outside those regions. Remote and hybrid flexibility varies by role and team, and is outlined in each job description. • If you’re excited by solving complex problems and making a real-world impact, we’d love to hear from you. • Competitive compensation, including equity • Full health, dental, and vision coverage • Retirement savings plan through 401(k) • Flexible time off • Opportunities for company-wide connection and events • Ready to Make an Impact? • We’re building something meaningful; and we want you on the team. • Bring your ideas, curiosity, and drive, and let’s transform healthcare reimbursement together. • EMPLOYMENT INFORMATION • Work Authorization • Candidates must be authorized to work in the United States without current or future employer sponsorship. • Equal Employment Opportunity
No credit card. Takes 10 seconds.