telus-digital - Director, Client Success - Amazon

• Client Account Ownership • Serve as a key client success leader in the Amazon client account, responsible for retention, expansion, and net-new workstream growth across Amazon's AI and ML business units. • Build and maintain trusted relationships with AI, data science, product, and operations leaders across Alexa, AWS AI Services, Amazon AGI, and other relevant organizations. • Lead executive business reviews and strategic planning sessions that align TELUS Digital's capabilities to Amazon's evolving AI roadmap and data needs. • Map the full Amazon organization to identify white space, emerging priorities, and expansion opportunities across teams and business units. • Act as Amazon's internal advocate, surfacing insights that shape delivery execution, tooling priorities, and research investments. • Data & AI Expertise & Solutioning • Develop deep expertise across TELUS Digital's Data for Generative AI, Data Collection, Data Annotation, Data Validation, and Off-the-Shelf Datasets capabilities, including text, image, video, audio, and sensor data labeling, agentic AI workflows, and responsible AI practices. • Guide Amazon stakeholders in designing scalable, high-quality data programs aligned to their model training, fine-tuning, and evaluation objectives. • Partner with Solutions Architecture and Delivery teams to develop technically credible, customized proposals that address Amazon's unique and often large-scale data pipeline requirements. • Stay ahead of industry trends in AI training data, including emerging labeling methodologies, quality assurance frameworks, and the evolving regulatory landscape around responsible AI. • Forecasting & Operations • Maintain rigorous pipeline hygiene, forecast accuracy, and account health reporting using Salesforce. • Manage long-cycle renewals, expansions, and new statement-of-work negotiations with multiple Amazon stakeholders across business units and seniority levels. • Collaborate cross-functionally with Delivery, Solutions Architecture, Finance, and Legal to ensure seamless client experiences and commercially sound agreements. • 7+ years of enterprise account management or strategic sales experience, with a strong preference for candidates who have worked directly with Amazon or other large-scale technology companies. • 2+ years of experience in Data Collection, Annotation, and/or Validation services, or adjacent AI/ML data services. • Deep familiarity with data workflows and quality frameworks across modalities, text, image, video, audio, and sensor data, and a strong understanding of how training data supports AI model development and evaluation. • Comfort discussing generative AI, agentic AI pipelines, and responsible AI principles with both technical and business audiences. • Demonstrated track record of growing complex, multi-stakeholder enterprise accounts with long sales cycles and large contract values. • Exceptional executive presence and communication skills, with the ability to engage credibly at the Director and VP level within a large, matrixed organization like Amazon. • Proficiency with Salesforce and enterprise account management methodologies. • A consultative, client-first approach, curious, solutions-oriented, and committed to understanding the client's business before proposing a path forward.