Boku - Principal Programme Delivery Manager
Requirements
• 12+ years in programme or complex project delivery within fintech, payments, or financial services • Proven track record delivering large, cross-functional initiatives in regulated environments • Experience working on externally-facing programmes (e.g. partnerships, product launches, market expansion) • Strong programme structuring and delivery capability (from inception through execution) • Excellent stakeholder management and influencing skills, including navigating complex environments • Commercial awareness and focus on business outcomes • Ability to break down complex problems into clear, actionable plans • Comfortable working with delivery tools (e.g. Jira, Smartsheets) • Domain knowledge • Domain knowledge • Working understanding of payments ecosystems, APIs, and integrations • Familiarity with regulatory requirements impacting payment products • Mindset • Calm, structured, and solutions-focused under pressure • Comfortable working in evolving environments and building from scratch • Proactive, adaptable, and outcome-oriented
Responsibilities
• Own and deliver strategic programmes • Lead end-to-end delivery of complex, cross-functional programmes aligned to business growth • Translate strategic priorities into clear delivery plans, milestones, and measurable outcomes • Ensure programmes are delivered on time, within scope, and to a high standard • Drive cross-functional execution • Coordinate across Product, Engineering, Commercial, Operations, Legal, Compliance and external partners • Manage dependencies across teams, markets, and workstreams • Identify risks early and drive resolution • Embed structure, governance, and best practice • Establish scalable programme structures, governance, and reporting • Contribute to the ongoing development and maturity of the PMO function • Improve delivery processes, tools, and ways of working to increase predictability and quality • Manage risk in a regulated environment • Embed regulatory and risk considerations into programme delivery (e.g. PSD2, AML, GDPR) • Anticipate operational, technical, and compliance risks and mitigate proactively • Engage and influence stakeholders • Act as the central point of coordination for senior stakeholders and partners • Provide clear, data-driven updates and reporting • Build strong relationships and alignment across teams • Drive continuous improvement and innovation • Stay close to trends in payments (e.g. Open Banking, A2A, real-time payments) • Explore ways to improve delivery through better tooling, automation, and data insights • Help evolve how programmes are delivered across the organisation • What success looks like • Strategic programmes delivered on time, within scope, and aligned to business objectives • Strong stakeholder alignment and confidence across teams • Clear structure and governance established for complex initiatives • Tangible commercial, operational, or customer impact from delivered programmes • Continuous improvement in delivery quality and PMO maturity
Benefits
• This is an opportunity to play a key role in delivering strategic initiatives that directly impact our growth and global expansion. • You’ll work on complex, high-visibility programmes, partner with senior stakeholders, and help shape how delivery is structured as we continue to scale.
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