GitLab - Engineering Manager, Switchboard
Requirements
• Proven track record building and owning large-scale distributed services, with the technical depth to dive into architecture and guide the team on technical strategy • Experience in driving operational excellence and you've owned services running at four-nines (99.99%) SLOs and know what it takes to keep them there • Experience leveraging AI tooling to boost team productivity, with real lessons learned from both wins and missteps • A history of building and managing high-performing, accountable team cultures, including managing out when necessary • Comfort driving complex projects to completion without relying on a dedicated TPM • Experience leading distributed and remote teams effectively • How GitLab Supports Full-Time Employees • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. • Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. • Country Hiring Guidelines:
Responsibilities
• Lead the fullstack Switchboard team responsible for GitLab Dedicated’s customer-facing control panel, and set clear direction for how the team delivers and evolves that product. There is a strong coordination with the assigned Product Manager. • Hire and develop a high-performing team where team members can thrive and produce results with quality and speed. • Partner with Technical Team Leads to provide direction and act as final decision-maker and unblocker of the team to move forward fast. • Partner closely with Product and Design on the customer-facing control panel, including wireframes and UI direction for external users. • Own planning with the Product Manager, including priorities, dependencies, and the quarterly delivery epic. • Ensure fast, high quality and cross-functional execution across frontend, backend, UX, product, and technical writing. • Drive improvements in quality, security, and performance. • Support the team’s mission of enabling GitLab Dedicated customers to manage their tenant environments while reducing manual operations on the large scale Dedicated fleet. • We're looking for a technical engineering manager to lead a team building and operating large-scale distributed systems. The ideal candidate combines deep technical expertise with strong operational instincts and a passion for building high-performing teams.
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